Innovations Hub | DH Europe | Logistics Operations, Vendor Operations, Product Operations and Service Operations

• Leadership and vision: Strong leadership to drive change and innovation, set visions, and motivate employees.• Culture and environment: Cultivating a culture that encourages creativity, risk-taking, and supports innovation.• Process and tools: Implementing structured processes and tools for managing change and facilitating innovation.• People and skills: Developing skills and capabilities of employees to adapt to new technologies and methodologies.• Strategy and planning: Strategic planning to align innovation with organizational goals and market needs.

• Logistics Operations Management• Part of the Berlin logistics hub management team• Led a team of 6 direct reports overseeing the operations of 1000+ couriers, accounting for 30% of orders across the German market.• Primarily responsible for driving operational excellence, including enhancing city performance aligned with country management's OKRs. This involved improving fleet performance, ensuring compliance, and reducing seamlessness issues and failure rates while elevating service levels. Conducted comprehensive data analysis to inform decision-making.• Managed stakeholder relationships, collaborating with recruitment, service, and product teams to achieve organizational goals.• Optimizing supply chain processes• Utilized various tools and platforms such as logistics in-house tools, Salesforce for HR management, G Suite to streamline operations and more.• Led project management initiatives, including the organization of frequent rider events to foster community engagement and enhance operational efficiency.

Accounting, customer service & sales

• Managed accounting tasks, maintaining accurate financial records. • Conducted staff onboarding and training in service and food preparation standards. Assisted in food preparation, ensuring quality and compliance with recipes. • Provided excellent customer service, resolving inquiries and complaints efficiently. Supported sales efforts through upselling and promoting specials. • Collaborated with team to streamline operations and meet operational goals.

• Acting in a supportive role within the local foodora marketing team.• Contributing to the development and execution of marketing strategies aimed at increasing awareness, user acquisition, and sales.• Assisting in promotional event campaigns and implementing activities to strengthen the brand's image and encourage customer engagement.• Ensuring the prompt and efficient delivery of orders to customers, thereby fostering high satisfaction and loyalty.

• Managed daily operations and administrative tasks to ensure efficient office workflow. • Assisted in revising and correcting architectural drawings, enhancing project accuracy. • Facilitated communication between project teams and stakeholders. • Improved office efficiency through effective organizational systems.

• Drove boutique sales through effective leadership and customer engagement strategies. • Responsible for creating staff schedules, optimizing coverage and operational efficiency. • Conducted staff meetings and performance discussions to foster a motivated and skilled team. • Coordinated daily operations, ensuring seamless shopping experiences for customers.