Managing two different verticals Fin-Trust and Trust operations under Risk OperationsLeading a team of analyst covering regional fraud prevention operations for both Fin Trust and Trust verticals on suspicious transaction and high risk alerts Manage law enforcement escalations on regional levelManage regulatory escalations pertaining to fraud management operationsResponsible for analyzing data reports to identify insights of user behaviors or potential risk… Show more Managing two different verticals Fin-Trust and Trust operations under Risk OperationsLeading a team of analyst covering regional fraud prevention operations for both Fin Trust and Trust verticals on suspicious transaction and high risk alerts Manage law enforcement escalations on regional levelManage regulatory escalations pertaining to fraud management operationsResponsible for analyzing data reports to identify insights of user behaviors or potential risk trends and translate these insights into risk strategies and roadmapsCollaborate cross-functionally with teams including Engineering, Data Science, Marketing, Policy Strategy, Product Management, and Customer Experience to build fraud detection engine, improve risk system functionalities, and optimize processes and workflowsProduce reports regularly to update senior management on the team’s progress and highlight any bottlenecks on achieving the objectivesDevelop a deep behavioral understanding and intuition of our passengers and drivers, especially in the space of how they would violate our policies and game our systemsDevelop and communicate insights and recommended actions to stakeholders to reduce user and payment fraud by contributing towards machine learning models, rules and other detection systems Show less

Overseeing regional chargeback & dispute management from merchant and card issuer standpoint for the organisationManaging card scheme & payment gateway requirements and ensure compliance level is sustained at highest levelProcess owner for GrabPay Mastercard dispute management from operational levelDeveloped new strategies on fraud prevention / mitigation approach via trend based & data analysisConverted the department direction to drive analytical / investigative… Show more Overseeing regional chargeback & dispute management from merchant and card issuer standpoint for the organisationManaging card scheme & payment gateway requirements and ensure compliance level is sustained at highest levelProcess owner for GrabPay Mastercard dispute management from operational levelDeveloped new strategies on fraud prevention / mitigation approach via trend based & data analysisConverted the department direction to drive analytical / investigative culture by developing new task focusing on transaction monitoring efforts through pre & post fraud prevention exercise Developed operation KPI with successful implementation across the departmentSuccessfully developed team members through promotion and individual skill set. Consistently achieved a high level of engagement score above the company average via employee engagement survey on bi-annual basisPromoted automation initiative to drive operation efficiency leading to cost saving benefits. Show less

Leading the fraud prevention team servicing global market. Experience in fraud prevention process and policy management

Subject matter expert on various different functions within the capacity of operational risk - consumer & merchant fraud prevention

Servicing North American market inbound calls