We started out as landlords who gained experience within the Short Term Rental sector. With over 40 years of combined exposure to the property sector, we have also managed, serviced and let our own property portfolio.This enables us to be the perfect partner to help you gain a fair advantage in the market place, whilst keeping your precious asset safe. We pride ourselves on being a fair service provider to our customers, ensuring they receive the best standards available in the short term rental marketplace.Manage, Service and let our own property portfolio – started with Assured tenancies and moved to holiday lets.Maximise the yield for our clients’ investment portfolio.Provide fully transparent management service, managing all aspects of the holiday lets.

• Sales Ledger control accounts – Reconciliation of signed delivery notes against sales order and rising of sales invoices, Accounts receivable duties carried out in timely manner.• Credit control dues such as maintaining debt register by sending statements to debtors. Liaising with customers regarding outstanding debt and resolving any disputes.• Weekly bank reconciliation.• Processing intercompany departmental expenses and allocation to various cost centers.• Managing month end procedures such as debtors’ reconciliation, accruals, and prepayments Journals. • Purchase ledger control accounts – Invoices reconciled against purchase orders and input into the systems.• Maintaining petty cash register.• Month end MI reports (Management Information) including Profit & Loss Account, Balance Sheet, daily running cash balance and Fixed Assets Report.

• Observe customer transactions to identify fraudulent activity Resolve queued transactions within the service level agreements to reduce potential revenue losses.• Interact with banks and customers to validate the information and to confirm or cancel authorizations.• Gathered and analyzed pertinent data to determine the appropriate course of effective action in the processing of fraud claims.• Investigated claims of fraudulent applications.• Reviewed and investigated transaction data, mortgage, secured and unsecured loans for potential internal and external fraud.• Communicate security threats to management and provide recommendations as needed.• Carry out CDD (Customer Due Diligence) on customers’ background and taking step to identify them through various identification documents such as passport, EU IDs on so on, ensuring that they were not a high-risk customer such as PEP (Politically Exposed Person).• Analysed SARs and Fin crime reports on individuals and companies involved in fraud.

• Investigated cases for affordability on loans and mortgages.• Completed analysis of transactional information to identify risk, trends and potential wary activity.• Ensuring compliance with all AML laws, regulations, guidelines, written procedures; OFAC, CIP, KYC, customer/transaction monitoring.• Planned and coordinated operational activities while ensuring that all policies and procedures were implemented, well documented and developed risk management strategies to avoid non-compliance.• Collected and documented data including SAR history KYC information and Transaction data.• Write bespoke letters to customers detailing my outcome.• Carried out training sessions for other members within the team on systems and procedure

• Organized complaint file accurately and thoroughly documenting all steps required by the work instructions.• Responded to the complainant, with supporting documentation setting forth the basis of the determination.• Work with subject matter experts in implementation of new process and procedures.• Handled escalated complaint cases in an expeditious manner.• Work with team leads to provide updates via by weekly briefings.• Trained others in the department how to do the Complaint handling duties.

Responsibility• Analyse the advice provided on loans and additional products, such as Life, Accident and Sickness and Unemployment Cover, sold to customers against FCA set guidance• Screening customers on indication of unusual trends on AML• Undergo a risk-based approach for each customer• Making sure that the branches have carried out through KYC and EDL on the onboarding of the customer• Write reports on how the decision was derived in defending or upholding the sale• Write bespoke letters to the customers regarding the decision • Work out any redress due to customers if the sale of additional products was upheld• Work out redress on hidden interest on mis-sale

• Gather and organize information on problems of procedures. Then analyses data gathered and develops solutions or alternative methods of proceeding.• Support SME in implementation of new process and writing up process guides relating to PPI on insurance, mortgages, loans, and credit cards.• Responsible for researching, analyzing, and, preparing multiple reconciliations of the worth of serialized items.• Processed deceased cases and analysed documentation such as probates, wills, and power of attorney.• Eliminated regulatory risks by auditing processes to ensure adherence to compliance protocol.• SME support to recruits on the project.• Supported Quality Assurer on complex cases and analyses outcomes on a case by case basis.

• QA on remediation and investigation cases relating to PPI.• Work with subject matter experts in implementation of new process and procedures. • Provide support and guidance on work processes to case handlers.• Work with team leads to provide updates via by weekly briefings.

• Implemented quality assurance controls to ensure compliance with a regulatory tariff, streamline account setup/enrollment into an EV rate and reduce the overall cost of labor.• Gathering and documentation of user requirements, analyzing the existing system, and performing gap analysis to relate to the target system.• Developed and integrated standardized tools and templates to streamline cross-functional project management and create visibility to critical project information.• Developed thorough end-to-end process solutions and data flows from source systems to finance, reconciliations, and reporting.• Provided knowledge-sharing sessions to the new team members and to the support team to teach them what top is and how it works.• Partnered with business users to gather all requirements to formulate business specifications and translated those into business functionality.• Coordinated with internal and external customers to elicit and document business requirements and use cases for business applications, thus ensuring that technology supports business processes.• Worked with Project Managers to ensure all deliverables are on time and to standards or communicate resource issues or conflicts relating to the project deliverables.

• Provided investment managers with performance analysis and security research.• Worked at part of the wealth management tech team for remediation of highly complex calculation of structured investment portfolios such as PIPs, ISAs, OEIC, GIPs and GIBs specialising in areas such as proportioning, legacy switch, tax structured investment and wealth management.• Conduct due diligence on managers for inclusion into a client's portfolio which includes meetings both on-site and in-house with portfolio managers and analysts.• Worked directly with Relationship Managers on client deliverables and special projects and ensured a superior level of client services.• Analysed financial statements received by custodians of this investment consulting firm to ensure accuracy and reconcile variances.• Supported for other teams on various technical issues with regards to remediation and redressing and also provide training and support to newly joint contractors on systems and processes.• Daily interfaced with accounting and finance staff, both internal and external.

• Performing the accounting functions for Non- and for-profit entities including general ledger, cash.• Analysing Alliance and Leicester mortgages for discrepancies and reporting findings as per Financial Conduct Authority (FCA) regulations.• Overseeing all aspects of the capital process from verifying invoices, obtaining approvals, recording in the ledger, calculating depreciation, recording disposals, maintaining the fixed asset database.• Reconciling mortgage accounts, analysing under and overpayments, determining compensations for overpayments.• Undertaking detailed account level investigations using numerous core systems to analyse whether customers were due a refund to due to processing inaccuracies.• Performing multiple account reconciliations (cash, payroll cash, restricted cash, accrued other, inventory, intercompany).

• Developed and Analysed business architecture using requirements such as scope, processes, alternatives, risks, and processes through document analysis, interviews, workshops, and workflow analysis.• Provided strong client focus and commitment to continuous improvement, passion and acumen for the business supported.• Corresponded with staff unions on important issues and assisting with HR functions such as administering new employees and producing reports.• Managed to the performance standards and reliability measures for the operating division.• Equipped staff members and managers with knowledge to control KPIs and to adhere to Care Quality Commissions (CQC) legislations.• Demonstrated ability to work in a team environment, as a team leader and member

• Produced accurate financial and management accounting information on which financial decisions are based.• Identified discrepancies of account receivables and provide advisement to improve process.• Conducted research in order to determine the risk level of all clients.• Analysed financial records to detect fraudulent activities and recovering 50% of unpaid invoices after identifying that customer account discrepancies dating back to 2009 were caused by erroneous credit notes and sales invoices from previous employees resulting in unpaid invoices of £250,000.• Analysed and forecasted financial requirements for an organization administer all bank transactions and oversee data recording procedures monthly.• Monitored the authorized account reconciliation process.• Successfully prepared monthly Work in Progress (WIP) reports and performed financial analysis of revenue and expenses for multiple projects.• Undertook key control processes and reconciling various general ledger accounts to underlying records including staff expenses, credit cards, and outstanding invoices with the sales teams.• Worked in collaboration with the controller to ensure the accuracy and integrity of financial information in support of overall business objectives.

• Maintaining accounts receivables: preparing invoices, posting receipts, credit card transactions, collection calls and letters, running A/R aging reports and analysis.• Using Viztopia to prepare accounts for small to medium-sized companies, Sage Line 50 to process management accounts information and Corptax to analyse variances.• Responsible for the compilation of client records to analyse financial data to facilitate a discussion regarding future cash requirements and liabilities.• Preparing partnership and self-assessment tax returns and investigating incomplete records.• Consolidating monthly reporting packages, forecasts, and annual budgets and analyse trends in revenue, expense, capital expenditures, and other related areas.

• Used Sage Production and PTP Tax platform to prepare yearly accounts for small to medium-sized companies such as construction companies, sole traders, partnerships, and limited companies• Performed quarterly VAT returns, prepared tax computations, investigated incomplete records, processed expense schedules, and analysing variances• Prepared limited company accounts, including schedules and journals, as well as conducting related investigations as required

• Provide a full suite of financial oversight and strategic consulting, with a focus on driving the non-profit's ability to deliver on its mission by ensuring financial compliance and seizing on opportunities to reduce non-beneficial processes and expenditures.• Collaborated with auditors and prepared reports on budget spending and future commitments, as well as monitored creditors in purchase ledger to ensure that 95% are paid within the required target of 30 days.• Took lead on reporting and general ledger accounting for expenditures with an overhaul of the financial system.• Based on audit work, identify control weaknesses, accounting deficiencies & financial operations efficiency opportunities to increase sound financial control, productivity, and customer satisfaction.• Reconciling procurement credit card transactions on electronic Barclays Bank System (D-Cal); liaising with advisers about budget lines and spending, in addition to assisting suppliers and internal clients with financial issues.