Vimal Patel Email & Phone Number

Supports CB Operations fraud management team in protecting shareholder’s interest by minimizing fraud losses. Detects fraudulent activity by analyzing and identifying transactions and takes appropriate action to mitigate negative client impact and experience. Takes ownership and accountability for the resolution of escalated fraud issues/activity and.

• Experienced fraud investigator with an established track record of successful investigation and discovery of fraudulent activity. Able to consistently spot and uncover behaviors and patterns that indicate deposit.
• Supports revenue growth by reducing revenue leakage. Pro-actively identifies and recommends solutions to recurring errors, service gaps and process efficiencies; acts as a referral point/Subject Matter Expert for sales.
• Takes full accountability for quality and accuracy of day to day job responsibilities, tasks and activities ensuring a balanced focus on enhanced client experience, efficiency and effectiveness and operational risk.
• Responsible for investigating customer's fraud claims and mitigate potential losses for the bank
• Detect fraudulent activity by analyzing and identifying transactions followed by implementing appropriate action to mitigate negative client impact.
• Validates possible fraud activity, including restriction of accounts and requesting additional documentation to meet CPA (Canadian Payment Association) requirements.

• Responsible for working chargebacks, representments of disputed Visa and MasterCard transaction. Reviewing of all files thoroughly for completeness and accuracy prior to Chargeback, re-applying, or filing.
• Determining dispute rights according to established Visa and MasterCard Operating regulations.
• Driving Client Value, by requesting missing or required information as well as any further documentation to support their claim and strengthen the case with the Opposing Visa and MasterCard Member.
• Gate keeping for MRA rejects, responsibilities include ensuring all rejects are correct on a daily basis.
• Sharing of best practices within the Team which allows us to maximize production and minimize errors.
• On going training of new team members on chargeback and pre-Arbitration cases

• Handled Accounting tasks relate to Accounts payable and receivable.
• Ensured compliance with Accounting deadlines.
• Prepared company accounts and tax returns for Auditing.
• Coordinated monthly payroll functions for 50+ employees.
• Reconciled banks’ statements.

• Introduced the use of Tally Accounting software to improve work efficiency.
• Prepared monthly financial statements.
• Monitored and recorded company expenses.
• Reported on variances in quarterly costing report.
• Monitored petty Cash account.

Mcom, Accounting And Finance

Activities and Societies:

Canadian Securities Course (Csc), Canadian Securities