Vimal Patel Email & Phone Number

Supports CB Operations fraud management team in protecting shareholder’s interest by minimizing fraud losses. Detects fraudulent activity by analyzing and identifying transactions and takes appropriate action to mitigate negative client impact and experience. Takes ownership and accountability for the resolution of escalated fraud issues/activity and concerns. Contacts sales units, regional units, account managers and/or high value clients concerning sensitive issues effecting quality client care. Prepare required documentation, routes to/engage designated contacts and completes follow-up/tracking

Experienced fraud investigator with an established track record of successful investigation and discovery of fraudulent activity. Able to consistently spot and uncover behaviors and patterns that indicate deposit fraud. Enthusiastic and results driven, keen to build on a growing career with new challenges. Able to manage large workloads and communicate analysis effectively to team members.Fraud Officer | Specialized Support Fraud Management, National Fraud Detection Group, Royal Bank of Canada |Oct 2014 to present• Supports revenue growth by reducing revenue leakage. Pro-actively identifies and recommends solutions to recurring errors, service gaps and process efficiencies; acts as a referral point/Subject Matter Expert for sales and service employees.• Takes full accountability for quality and accuracy of day to day job responsibilities, tasks and activities ensuring a balanced focus on enhanced client experience, efficiency and effectiveness and operational risk. • Responsible for investigating customer's fraud claims and mitigate potential losses for the bank• Detect fraudulent activity by analyzing and identifying transactions followed by implementing appropriate action to mitigate negative client impact.• Validates possible fraud activity, including restriction of accounts and requesting additional documentation to meet CPA (Canadian Payment Association) requirements.• Analyses and investigates fraud types, conducts business risk analysis based on transaction patterns.• Manages loss avoidance (false claims) and performs charge back (loss recoveries) through negotiations with other financial Institutions.

Responsible for working chargebacks, representments of disputed Visa and MasterCard transaction. Reviewing of all files thoroughly for completeness and accuracy prior to Chargeback, re-applying, or filing pre-Arbitrations & Arbitrations in a timely and accurate manner.• Determining dispute rights according to established Visa and MasterCard Operating regulations.• Driving Client Value, by requesting missing or required information as well as any further documentation to support their claim and strengthen the case with the Opposing Visa and MasterCard Member.• Gate keeping for MRA rejects, responsibilities include ensuring all rejects are correct on a daily basis.• Sharing of best practices within the Team which allows us to maximize production and minimize errors.• On going training of new team members on chargeback and pre-Arbitration cases• Working in a team-oriented environment focused on meeting and exceeding established standards and benchmarking.•Knowledge of the Association Rules and Regulations for chargeback processing.Chargeback, compliance, arbitration processing on the Visa Resolve Online (VROL)/Mastercom system according to Visa /Mastercard Operational Regulations.

• Handled Accounting tasks relate to Accounts payable and receivable. • Ensured compliance with Accounting deadlines.• Prepared company accounts and tax returns for Auditing.• Coordinated monthly payroll functions for 50+ employees. • Reconciled banks’ statements.

• Introduced the use of Tally Accounting software to improve work efficiency.• Prepared monthly financial statements.• Monitored and recorded company expenses. • Reported on variances in quarterly costing report.• Monitored petty Cash account.

Mcom, Accounting And Finance

Activities and Societies:

Canadian Securities Course (Csc), Canadian Securities