- Trusted technical advisor: Primary point of contact for all my enterprise and strategic clients post implementation.- Ensure smooth onboarding and setting up right expectations. - Establish a trusted relationship with each assigned client and maximise their business values out of their investment in Ungerboeck. - Monitor customer health, adoption metrics, renewals, and execution of customer success plans- Develop roadmaps and its success plans, monitor and… Show more - Trusted technical advisor: Primary point of contact for all my enterprise and strategic clients post implementation.- Ensure smooth onboarding and setting up right expectations. - Establish a trusted relationship with each assigned client and maximise their business values out of their investment in Ungerboeck. - Monitor customer health, adoption metrics, renewals, and execution of customer success plans- Develop roadmaps and its success plans, monitor and drive adoption and client experience, plan and manage S/W releases, supervise tickets for enhanced SLAs.- Provide consulting assistance/professional services when needed to drive adoption and to reduce consumption gap amongst the key users.- Conduct QBR, ABR. Ensure change management.- Grow client relationship by anticipating and/or developing up-sell or expand opportunities.- Advocate customer needs/issues with support, QA, development and PM teams to ensure timely responses and resolution. - Coordinate and collaborate with team members across cultures, time zones and ethnicities.- Provide feedback to Product Management on product limitations that are inhibiting usage and growth of the customer. Show less

- Excellent problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude, and the ability to work in a cross-functional team environment.- Skilled in identifying and analyzing important issues faced by a diverse client base, finding new approaches, and proposing solutions to delight customers.- Team player – energetic, dependable, responsive and promotes a positive work environment through teamwork and collaboration.- Ability to… Show more - Excellent problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude, and the ability to work in a cross-functional team environment.- Skilled in identifying and analyzing important issues faced by a diverse client base, finding new approaches, and proposing solutions to delight customers.- Team player – energetic, dependable, responsive and promotes a positive work environment through teamwork and collaboration.- Ability to troubleshoot, recreate and resourcefully so that the developer can expedite it.- Providing insightful feedback on designs and requirements, advocating for how your customers will use the software in real life situations.- Becoming an expert in not just how the software functionally works but how it delivers value to the customers.- Offer ideas as to how the software could be improved in your area in order to deliver more value to the customers.- Taking pride in my area of expertise. - Functional testing,UI testing, smoke and Sanity testing, regression testing, system testing, compatibility testing/cross platform testing Show less

• Core competency in setting up of test environment, creation of test cases, execution of Manual tests ,tracking and reporting of defects. • Experience in Agile/Scrum work environment.• As a Senior tester, involved in task allocation, collecting test data, bug reporting coordinating among different teams and to manage my team• Prioritization of tasks and test cases for execution• Taking daily standup meetings to explain the task to the other team members • Creating… Show more • Core competency in setting up of test environment, creation of test cases, execution of Manual tests ,tracking and reporting of defects. • Experience in Agile/Scrum work environment.• As a Senior tester, involved in task allocation, collecting test data, bug reporting coordinating among different teams and to manage my team• Prioritization of tasks and test cases for execution• Taking daily standup meetings to explain the task to the other team members • Creating documents about the design and test cases using TestRail• Analyzing the test cases prepared by other team members.• Participating in preparing test plans.• Preparing test scenarios.• Involved in creating the RTM (Requirement Traceability Matrix).• Good Exposure to testing life Cycle and bug Life Cycle.• Good knowledge in Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC).• Good Knowledge of testing criteria (Alpha, Beta, Master candidate)• Expertise in JIRA and bug tracking knowledge.• Experience in preparing weekly status reports and daily status reports.• Coordinating the testing activities with development team.• Very effective in defect detection.• Experience of working in pressured environment to strict deadlines. Show less