ResponsibilitiesAs the Head of the department I am responsible for managing IT Staff members, which ranges from technical support, engineering, consultants, technical project managers and pre-sales. I am overall responsible for individual and team developments to ensure targets are reached. Providing and ensuring excellent Service is delivered forms a key part of my role, whilst improving P&L with the existing client base. As the chair of the product approval team I am responsible for ensuring each service is reviewed every quarter to evaluate the right technologies are in place, available, reliable and can fit within our company SLAs.Another key aspect of the role is to ensure all projects both internally or client based are delivered with the set targets and ensuring budgets are constantly maintained and reviewed. Outcomes & Achievements Whilst managing the department KPIs and ensuring their individual development I have managed to ensure projects achieved on average a saving of 30% from the forecast costs. After reviewing the all the services and internal approach I removed two key services that was consuming 25% of engineering time along with only 10% revenue and replaced them with better services providing 25% revenue and a reduction of engineering time of 20%. Some of the key achievements are listed below: •Implementation of a Change Advisory Board and Change Management process with a reduction on faults by 20% within 6 months •Implementation of Prince2 processes for project management on all projects with an increase of 20% on profit in 3 months•Managed successful migration from Kerio hosted email to Office 365 for all clients providing a saving of 30% pa over 5 years•Managed successful migration of cloud backups from CrashPlan to Mozy for all clients reducing support by 20%•Hands on migration of and structural changes of internal data from a local file server to SharePoint Online providing 99.9% availability from 80%

Gained another promotion within ISN to manage our biggest client as a Group Service Delivery Manager. Currently managing all local Service Delivery Managers for the following location: Houston, Lagos, Nairobi and Iraq.The key aspects of my role are below:- Management of Group Wide Services- Board Reporting: To submit reports to the board of directors and ensure we are making the right changes to help continue progression- Project delivery overview - to ensure all projects delivered are in a timely fashion and each function are fully aware of these new services. To also ensure that where required old services are retired and without loss of functionality and productivity.- Asset Management: to ensure all field and offshore sites are online and operational. Chair of the Situation Management team- Member of the Crisis Management team- Strategy Management: Part of the IS Team to help devise and plan for Strategic changes and manage these changes effectively. I have received undertaken the ITIL v3 Course to ensure ISN are following the framework where suitable to provide a robust working structure for all employees. I am also the escalation point for all VIPs to ensure they are receiving the correct level of service from all of the teams and provide the current avenue for Global offices to raise any concerns. Working closely with my Managing Director and Enterprise Architect alongside the client Senior Management team we are able to provide a first class service.

After an internal promotion from Service Delivery Manager to Service Improvement Manager my focus has moved from one particular client to our entire client base and internal processes. On completion of the Key Account Management Course at Cranfield University I was given the opportunity to utilise these new skills within my new role. The key aspects of my role are below:- Waste management - Identify waste and improve processes and procedures- Key systems management - improve functionality, training and usage of these systems- Strategy management - To ensure that our strategic goals are in line with processes and awareness- Ensuring all procedures are current and up to date- Board reporting: To submit reports to the board of directors and ensure we are making the right changes to help continue the companies progressTo ensure that my technical focus and skills are current I have completed an Office 365 deployment course and I am currently completing Office 365 migrations. I am also responsible for the main monitoring product which I have brought in line with the company goals and integrating this system with our ticketing system to ensure greater productivity and support.With direct guidance from our Operations Manager I have managed to successfully undertake this role and make significant improvements for all of our clients and internal too.

IT Manager for a large property investment company Hansteen Limited based out of UK and EU.As part of a secondment for 18 month period from January 2012 to August 2013, until a further promotion internally to Service Improvement Manager.During that period I have worked on several key projects listed below:- Environment Upgrade Project: Domain upgrade from 2003 to 2008, SUN System Upgrade from 4 to 5.3, Server and Storage Upgrades including virtual environment upgrade and Citrix upgrade from 4.5 to 6 XenApp.- Company acquisition - including office move, contract changes, system upgrades like switches, routers, firewalls and full boardroom setup.- Office move in Frankfurt Germany - As above however with additions of MPLS contract negotiations and connectivity moves within a European country.- IT Budget 2012/2013 & 2014/2015.- Processes and procedures - Deloitte audit compliance requirements.- Contract takeovers, support and additions including sourcing Xerox for Print Management, working with BT for internet upgrades and MPLS changes and additions.Main Objectives:- Liaise with 3rd party vendors to ensure they deliver to high standard without failures- Monthly Service Delivery meetings: Proven reduction of support even when new systems are implemented and user base has increased. - Template proposal plans for a new offices, users and required projects.- Overseeing the Change Control procedure to maintain full system business up time and ensuring system continuity.- New user and leaver on-boarding processes- System inventory and licensing management - Implementing BAU (Business as usual) tasks and streamlined processes to enhance user support.- System and User guide creation to empower both the users on new and existing technology and aiding the technical team

I have been involved in some interesting project with ISN, mainly dealing with large Oil & Gas clients. A brief list of projects below which I have personally handled from start to finish:-Mail migration from Rackspace to SimplyMail-Migration project from SBS 2003 to SBS 2008, including Citrix upgrade and VMware ESXi 4.1 installation-Installation of VMware ESX host 4.1 for a new enviroment which includes implementing Citrix, SBS 2008, BESX 5, RSA & Sun applications. All of which were placed in a hosting centre for remote access.-6 months working in Houston TX, I carried out various projects and had to oversee and train a new outsourcing company and IT Manager.Projects undertaken in Houston:-MPLS fiber connections between Houston, London & Lagos.-Virtualization of Domain Controller & Application Server using 2 ESX hosts with VMWare -Service Desk Management and Delivery -Upgrade of Internet Line and Router-Video Conferencing system documentation and stabilization-Desktop / Laptop Standardization -Door Entry Management

Working at DSG group gaining valuable experience working in a large corporate environment