Vimal Paul Email & Phone Number

An experienced consultant with over 15 years in the IT Managed Services and Consulting industry, recognized as a trusted advisor. My expertise lies in designing and implementing services for large-scale, contemporary work environments. I excel in various areas including hybrid cloud solutions, IT service management, security-as-a-service, and cost optimization. I have a proven track record, having worked with major organizations including Microsoft, and IBM, serving a diverse range of sectors including Government, Health, Retail, Automobile, IT, Mining, Financial, and Telco.I have demonstrated proficiency in architecting secure and scalable service solutions. Skilled at developing Go-To-Market service portfolios and harnessing the power of Generative AI/ML for automation. I have a strong track record in managing end-to-end service delivery, preparing contractual and Statement of Work (SOW) documentation, and driving improvements focused on Customer Satisfaction (CSAT), Net Promoter Score (NPS), and Voice of the Customer (VOC).My specialties encompass a wide array of competencies:-Strategic Planning-Service Design-Service Integrations (Bespoke, D365, M365, SESaaS)-Governance and Compliance-Service Improvements-Customer Relationship Management-Strong technical acumen with cross-selling capabilities-Service Level Management-IT Service Management-Technical Program Management-Stakeholder Management and Communications-ITIL Certified

Listed skills include It Service Management, Service Delivery, Sharepoint, Outsourcing, and 25 others.