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Vimlendu Vimlendu is listed as Lead Cloud Engineer - Voice at ING Australia at ING DIRECT Australia, a company with 1263 employees, based in Greater Sydney Area, Australia, Australia. AeroLeads shows a matched LinkedIn profile for Vimlendu Vimlendu.
Vimlendu Vimlendu previously worked as Lead Cloud Engineer- Voice at Ing Direct Australia and Senior Tech Lead at Westpac. Vimlendu Vimlendu holds B.Com, Commerce from Delhi University.
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OBJECTIVES:Seeking a challenging career in a leading corporate of hi-tech environment with committed & dedicated people. I possess a deep understanding of how to utilize technology in order to deliver enterprise solutions that meet customer requirements and satisfaction. Willing to work as a key player in a challenging & creative environment. Ability to motivate subordinates in optimising their performance levels. Having excellent analytical, organisational & interpersonal skills and the ability to adapt to new technologies and learn quickly. CAREER OVERVIEW:Having more than 24 years of experience in designing contact centre solutions, implementation, maintenance support, upgradation & management in the Telecom field in multinational investment and retail banks which includes Emirates NBD Bank, Macquarie Bank, Deutsche Bank, Westpac Bank and ING Bank. My expertise includes strong hands-on technical design, installation and maintenance skills with AVAYA and CISCO VOIP PABX systems. In addition to this, I am also proficient in the installation and maintenance of Alcatel, Ericsson, and Siemens PABX Systems.During these 24 years of experience, I got excellent knowledge of Contact Centre design using Cisco and Avaya systems and solid documentation skills.ACCOMPLISHMENTS:1. Received high achiever of the year award for resolving 98% of incident tickets for Voice in ING Bank.2. Received appreciation from Westpac Bank for Implementation and Integration of Avaya Voice Portal System.3. Got Appreciation from Deutsche Bank Voice Team for the AVAYA rollout activity done.4. Got Appreciation for the Installation of the Avaya PABX system for the DHL facility in Adelaide.5. Received Appreciation Certificate from Emirates NBD Bank Dubai for contribution to Bank Integration.6. Received award from 3i-Infotech for the Best Outstanding Performance for the year 2007-2008.7. Received Appreciation Certificate from Etisalat for executing Zabeel Telephone Exchange Changeover.8. Received Job Recognition Certificate from Total Fina Elf for installation & configuration of Ericsson PABX.9. Received Job Recognition for delivering the Avaya POM Dialer project in ING Bank. Worked as PM on this project.10, Received appreciation for cost saving over 2 million dollars on migrating TFN in ING Bank.11. Received appreciation for migrating IBM IVR to Avaya IVR Solution in ING Bank.12. Received appreciation for managing Avaya Upgrade and relocate project for ING and successfully done cutover to all Avaya applications in new DC.
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A career timeline built from the work history available for this profile.
Sydney, Australia
1. Provide L3 SME Support for Avaya CM 8.1.3 Systems at ING Head Office in Sydney.2. Provide L3 SME Support for Avaya ACR 15.2 Call Recording Systems.3. Provide L3 SME Support for Verint Customer Feedback Systems.4. Provide L3 SME Support for Verint Work Force Management System.5. Provide L3 SME Support for Avaya CMS Supervisor R19 System.6. Provide L3 SME.
Sydney, Australia
Worked as Senior Technical Lead for the management of Avaya Call Centre and integrated applications.1. Maintenance & integration of Avaya Voice Portal system with other applications like Call Steering(Speech Recognition) and Voice Biometrics. Working on various projects to migrate other CTI applications with the AVP System.2. Maintenance of Avaya CMS.
Sydney, Australia
Worked as Avaya Level 3 Support Engineer on contract with AT&T:1. Attending day-to-day Avaya Call Centre requirements for MACD of new Stations, Agents, Vectors, VPNs and announcements.2. Operation and maintenance of Avaya CMS system version 16.3.3. Addition and deletion of 1800 numbers call routing on Optus website.4. Providing tier 3 support for all the.
1 Shelley Street, Sydney CBD
1. Attending day to day Avaya Call Centre requirements for MACD of new Stations, Agents, Vectors, VDNs and announcements.2. Operation and maintenance of Avaya CMS 16.3 system.3. Addition and deletion of 1800 numbers call routing on Optus website.4. Providing tier 3 support for all the Avaya integrated sites. Installation of IP Interface Cards like CLAN.
Sydney, Australia
Maintenance Support for various Systems in Data Centres and DR sites. This includes Avaya G450 Media Gateways with S8800 System and other integrated systems.I was outsourced to Deutsche Bank by Fredon. I have provided installation and maintenance support of Avaya Systems on various customer sites in Sydney.
Dubai, United Arab Emirates
As Senior Telecom Engineer in Telecom, IT Infrastructure & Operations team. There I was responsible for the installation and maintenance of AVAYA and CISCO VOIP PBX systems in all the 150 branches of Emirates NBD Bank. Daily monitoring and health check to enusre that the overall Voice network operations & applications are running smoothly. Majority of.
Dubai, United Arab Emirates
Senior Support Engineer outsourced to Emirates Bank Group. Worked for Emirates Bank Head Office at IT Helpdesk and was responsible for the installation and Maintenance of AVAYA PABX System for Emirates Bank and Emirates Islamic Bank branches all over UAE. Coordinating and negotiating with vendors for getting the quotations for the telecom systems for new.
Dubai United Arab Emirates
Responsible for site Inspection, Installation, Maintenance & Programming of Avaya G700 & G350, Ericsson MD 110 (BC9 & BC10 ), Siemens Hicom 330 & 350 EPABX Systems along with remote modem connectivity for remote fault diagnosis and maintenance. Installation and Maintenance of NICE 32I, NICE 288, NEC AK- 824 & NEC ASPIRE 300IP Key Telephone Systems, with.
Noida Area, India
Installation & Maintenance support of Ericsson MD110 & BP 250 Systems and Implementation of application software like Automatic Call Distribution, External Billing Software and Diavox Voice Mail System. Networking with other remote EPABX System attached with the system on 2 MB Private PCM Links, 2/4 wires E&M Circuits, R2MFC 2 MB Link, ISDN 2 MB PRI/QSIG.
New Delhi Area, India
Installation & Maintenance support of Alcatel 4400/4300 system all over India. Have done installation projects of Alcatel 4400 PABX System in Indian Army Jorhat, Indian Air Force Assam, Indian Army Sukna, WAM Organics Noida, Magic Software Delhi & HCL Noida UP.
Jubail Saudi Arabia
Maintenance Of Ericsson’s MD 110 EPABX Systems with 16 ports Diavox voice mail and Auto Attendent System integrated with Ring Master Billing System in SABIC & Operation and Maintenance of Audio Video System Installed by SAUDI- MEDIA. Maintenance of CCTV, Paging & Centralized Clock system.
Other employees you can reach at ing.com.au. View company contacts for 1263 employees →
Jenny Cai
Colleague at Ing Direct Australia
Greater Sydney Area, Australia
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CD
Carlo Da Dalt
Colleague at Ing Direct Australia
Greater Sydney Area, Australia
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AC
Angelo Callo
Colleague at Ing Direct Australia
Greater Sydney Area, Australia
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SP
Sireesha Potnuru
Colleague at Ing Direct Australia
Greater Sydney Area, Australia
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AW
Angel Wen Xin Lim
Colleague at Ing Direct Australia
Melbourne, Victoria, Australia, Australia
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DL
Da Ln
Colleague at Ing Direct Australia
Greater Sydney Area, Australia
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JL
Jose Lopez
Colleague at Ing Direct Australia
Greater Las Palmas Metropolitan Area, Spain
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DB
David Booth
Colleague at Ing Direct Australia
Sydney, New South Wales, Australia, Australia
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DC
David Cochrane
Colleague at Ing Direct Australia
Greater Sydney Area, Australia
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DN
Donagh Norris (F.Acca, B.Comm)
Colleague at Ing Direct Australia
Greater Sydney Area, Australia
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Quick answers generated from the profile data available on this page.
Vimlendu Vimlendu works for ING DIRECT Australia.
Vimlendu Vimlendu is listed as Lead Cloud Engineer - Voice at ING Australia at ING DIRECT Australia.
Vimlendu Vimlendu is based in Greater Sydney Area, Australia, Australia while working with ING DIRECT Australia.
Vimlendu Vimlendu has worked for Ing Direct Australia, Westpac, At&T, Macquarie Group, and Deutsche Bank.
Vimlendu Vimlendu's colleagues at ING DIRECT Australia include Jenny Cai, Carlo Da Dalt, Angelo Callo, Sireesha Potnuru, and Angel Wen Xin Lim.
You can use AeroLeads to view verified contact signals for Vimlendu Vimlendu at ING DIRECT Australia, including work email, phone, and LinkedIn data when available.
Vimlendu Vimlendu holds B.Com, Commerce from Delhi University.
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