Vimlendu Vimlendu Email & Phone Number

Sydney, Australia

1. Provide L3 SME Support for Avaya CM 8.1.3 Systems at ING Head Office in Sydney.2. Provide L3 SME Support for Avaya ACR 15.2 Call Recording Systems.3. Provide L3 SME Support for Verint Customer Feedback Systems.4. Provide L3 SME Support for Verint Work Force Management System.5. Provide L3 SME Support for Avaya CMS Supervisor R19 System.6. Provide L3 SME Support for Avaya Quality Monitoring System integrated with ACR.7. Provide L3 SME Support for Avaya AIC 7.2 systems… Show more 1. Provide L3 SME Support for Avaya CM 8.1.3 Systems at ING Head Office in Sydney.2. Provide L3 SME Support for Avaya ACR 15.2 Call Recording Systems.3. Provide L3 SME Support for Verint Customer Feedback Systems.4. Provide L3 SME Support for Verint Work Force Management System.5. Provide L3 SME Support for Avaya CMS Supervisor R19 System.6. Provide L3 SME Support for Avaya Quality Monitoring System integrated with ACR.7. Provide L3 SME Support for Avaya AIC 7.2 systems integrated with SDK.8. Provide L3 SME Support for Axient Right Fax Systems 16.6 integrated with Avaya CM on SIP Trunks.9. Provide L3 SME Support for IX Messaging voice mail system.10. Provide L3 SME Support for Avaya SM, SBC and SMGR.11. Provide L3 SME Support for Avaya POM preview, progressive and Voice Blast dialer.12. Provide L3 SME Support for Avaya IVR customized solution.13. Review and approve the High-Level Design provided by Avaya for integration of any new application and coordinate with them to implement the solution, and get it tested in SIT and UAT environments before rolling it out in production14. Work closely with service providers and vendors in escalations, projects and minor enhancements15. Manage epics and stories for the team on a quarterly basis16. Represent the Voice team in the incident, change and problem management meetings.17. Do Capacity and performance planning.18. Plan, raise and implement technical changes and write detailed change implementation and rollback plan.19. Work closely with the ING IT Risk team on identified issues and risks on Voice assets and mitigate them in atimely manner20. Creating OSG documents for all Avaya applications21. Coordinate with ING IT Security team to fulfil CISO30 requirements.22. Plan and implement Disaster Recovery tests for Avaya application with proper implementation and rollback plan.23. Coordinate with ING IT Security team for Nessus Scan and Pentest and remediate findings in coordination with Avaya. Show less

Sydney, Australia

Worked as Senior Technical Lead for the management of Avaya Call Centre and integrated applications.1. Maintenance & integration of Avaya Voice Portal system with other applications like Call Steering(Speech Recognition) and Voice Biometrics. Working on various projects to migrate other CTI applications with the AVP System.2. Maintenance of Avaya CMS Supervisor R16 System.3. Operation of CADS calls billing system.4. Operation & Maintenance of Avaya CM 5.2.1 system with… Show more Worked as Senior Technical Lead for the management of Avaya Call Centre and integrated applications.1. Maintenance & integration of Avaya Voice Portal system with other applications like Call Steering(Speech Recognition) and Voice Biometrics. Working on various projects to migrate other CTI applications with the AVP System.2. Maintenance of Avaya CMS Supervisor R16 System.3. Operation of CADS calls billing system.4. Operation & Maintenance of Avaya CM 5.2.1 system with integrated MAS and MSS messaging system. Show less

Sydney, Australia

Worked as Avaya Level 3 Support Engineer on contract with AT&T:1. Attending day-to-day Avaya Call Centre requirements for MACD of new Stations, Agents, Vectors, VPNs and announcements.2. Operation and maintenance of Avaya CMS system version 16.3.3. Addition and deletion of 1800 numbers call routing on Optus website.4. Providing tier 3 support for all the Avaya integrated sites. Installation of IP Interface Cards like CLAN, VAL Board & DS1 interfaces from time to time to… Show more Worked as Avaya Level 3 Support Engineer on contract with AT&T:1. Attending day-to-day Avaya Call Centre requirements for MACD of new Stations, Agents, Vectors, VPNs and announcements.2. Operation and maintenance of Avaya CMS system version 16.3.3. Addition and deletion of 1800 numbers call routing on Optus website.4. Providing tier 3 support for all the Avaya integrated sites. Installation of IP Interface Cards like CLAN, VAL Board & DS1 interfaces from time to time to enhance the system capacity.5. Planning and implementation of patches and firmware upgrades to all interface cards, Media Gateways and IP Phones to ensure the development and maintenance of effective technology infrastructure.6. Providing Tier 2 support for IPTEL with Cisco Unified Call Manager 6.5 and Cisco Unified Messaging.7. Coordinating with various service providers for the provision of new services and maintenance of existing services.8. Documenting rack diagrams, solution design and site integration and connectivity.9. Planning, documenting and implementing BCP and DR tests for voice infrastructure.10. Maintenance of Avaya VPMS 5.1 (IVR) System.11. Maintenance of Verint Impact 360 Call Recording System Integrated with Avaya.12. Initiating and implementing changes and incidences in the voice group in Remedy 7. 13. Undertaking problem tickets to resolve the existing issue with root cause analysis. Show less

1 Shelley Street, Sydney Cbd

1. Attending day to day Avaya Call Centre requirements for MACD of new Stations, Agents, Vectors, VDNs and announcements.2. Operation and maintenance of Avaya CMS 16.3 system.3. Addition and deletion of 1800 numbers call routing on Optus website.4. Providing tier 3 support for all the Avaya integrated sites. Installation of IP Interface Cards like CLAN, VAL Board & DS1 interfaces time to time to enhance the system capacity.5.Planning and implementation of patches… Show more 1. Attending day to day Avaya Call Centre requirements for MACD of new Stations, Agents, Vectors, VDNs and announcements.2. Operation and maintenance of Avaya CMS 16.3 system.3. Addition and deletion of 1800 numbers call routing on Optus website.4. Providing tier 3 support for all the Avaya integrated sites. Installation of IP Interface Cards like CLAN, VAL Board & DS1 interfaces time to time to enhance the system capacity.5.Planning and implementation of patches and firmware upgrades to all interface cards, Media Gateways and IP Phones to ensure the development and maintenance of effective technology infrastructure.6. Providing Tier 2 support for IPTEL with Cisco Unified Call Manager 6.5 and Cisco Unified Messaging.7. Coordinating with various service providers for the provision of new services and maintenance of existing services.8. Documenting rack diagrams, solution design and sites integration and connectivity.9. Planning, documenting and implementing BCP (DR) test for voice infrastructure.10. Maintenance of Avaya VPMS (IVR) System.11.Maintenance of Verint Impact 360 Call Recording System Integrated with Avaya.12. Initiating and implementing changes and incidences in voice group in Remedy 7. 13. Undertaking problem tickets to resolve the existing issue with root cause analysis Show less

Sydney, Australia

Maintenance Support for various Systems in Data Centres and DR sites. This includes Avaya G450 Media Gateways with S8800 System and other integrated systems.I was outsourced to Deutsche Bank by Fredon. I have provided installation and maintenance support of Avaya Systems on various customer sites in Sydney.

Dubai, United Arab Emirates

As Senior Telecom Engineer in Telecom, IT Infrastructure & Operations team. There I was responsible for the installation and maintenance of AVAYA and CISCO VOIP PBX systems in all the 150 branches of Emirates NBD Bank . Daily monitoring and health check to enusre that the overall Voice network operations & applications are running smoothly. Majority of sites were inter connected on IP trunks with VoIP structure.

Dubai, United Arab Emirates

Senior Support Engineer outsourced to Emirates Bank Group. Worked for Emirates Bank Head Office at IT Helpdesk and was responsible for the installation and Maintenance of AVAYA PABX System for Emirates Bank and Emirates Islamic Bank branches all over UAE. Coordinating and negotiating with vendors for getting the quotations for the telecom systems for new branches and once approved getting the same implemented as per the scheduled timeline.

Dubai United Arab Emirates

 Responsible for site Inspection, Installation, Maintenance & Programming of Avaya G700 & G350, Ericsson MD 110 (BC9 & BC10 ), Siemens Hicom 330 & 350 EPABX Systems along with remote modem connectivity for remote fault diagnosis and maintenance. Installation and Maintenance of NICE 32I, NICE 288, NEC AK- 824 & NEC ASPIRE 300IP Key Telephone Systems, with integrated Voice Mail & Billing Systems and providing user training at various customers locations.  Responsible for the… Show more  Responsible for site Inspection, Installation, Maintenance & Programming of Avaya G700 & G350, Ericsson MD 110 (BC9 & BC10 ), Siemens Hicom 330 & 350 EPABX Systems along with remote modem connectivity for remote fault diagnosis and maintenance. Installation and Maintenance of NICE 32I, NICE 288, NEC AK- 824 & NEC ASPIRE 300IP Key Telephone Systems, with integrated Voice Mail & Billing Systems and providing user training at various customers locations.  Responsible for the installation and maintenance of Leased Lines which involves Point to Point Leased lines, Internet Leased Lines, Frame Relay Circuits, ATM Circuits, ISDN PRI DID Lines, ISDN BRI Lines, ADSL Lines etc, starting from 64 Kbps to 2 Mbps as per the Subscriber Requirements. The provisioning of these services upto last point involves outside cabinet and telephone exchange jumpering. All of these Leased and Data Circuits Installation and Maintenance needs in-depth coordination with various Etisalat Departments like Access Network, PCM, ISTC, EIM etc Show less

Noida Area, India

Installation & Maintenance support of Ericsson MD110 & BP 250 Systems and Implementation of application software like Automatic Call Distribution, External Billing Software and Diavox Voice Mail System. Networking with other remote EPABX System attached with the system on 2 MB Private PCM Links, 2/4 wires E&M Circuits, R2MFC 2 MB Link, ISDN 2 MB PRI/QSIG Links, BRI and Loop Dialing Tie Line Circuits.

New Delhi Area, India

 Installation & Maintenance support of Alcatel 4400/4300 system all over India. Have done installation projects of Alcatel 4400 PABX System in Indian Army Jorhat, Indian Air Force Assam, Indian Army Sukna, WAM Organics Noida, Magic Software Delhi & HCL Noida UP.

Jubail Saudi Arabia

 Maintenance Of Ericsson’s MD 110 EPABX Systems with 16 ports Diavox voice mail and Auto Attendent System integrated with Ring Master Billing System in SABIC & Operation and Maintenance of Audio Video System Installed by SAUDI- MEDIA. Maintenance of CCTV, Paging & Centralized Clock system.