Vimmy Khurana Email & Phone Number

With 10+ years of experience in the digital ecosystem, Vimmy has worked across the entire Digital Transformation lifecycle - Digital Strategy, Consulting, Product Growth, Partnerships & Sales & Software Development (Specialising in B2B SaaS - ServiceNow, Consumer Experience, and Personalisation)In her last role with EY India, She worked for various Fortune 500 clients like Unilever. She worked within their CX vertical to develop and implement Go-To-Market (GTM) strategies that grew traffic and drove conversions across 40+ brand websites globally. Through user personalization and ML-based recommendation systems, she was able to drive 25% traffic growth, 50% CTR improvement and 50% growth in AOVs.Additionally, she helped transform employee experience and productivity amongst internal teams including digital marketing, brands, and web agencies (using a B2B SaaS tool called ServiceNow), leading a 50% improvement in CSAT score. She's well-versed with modules like ITSM, ITBM, HRSD, GRC, CSM, ITOM etc. within ServiceNow. She also worked as an Account Director, leading partnerships between EY, Unilever, and other accounts, securing new deals and multi-year contracts worth $1 million. She drove renewals, enhanced product adoption, and conducted business reviews (QBRs and EBRs), improving NPS and CSAT by up to 50%Recently, she completed 'AI in Product Management' certification from ProductHQ to develop deeper understanding on how technologies like Gen AI, DL, and ML are impacting the entire product life cycle.Previously, She has worked as Product Consultant with Infosys and Product Developer with Wipro.