Leadership and Management: Lead a team of professionals across Sales, Applications, and Service sub-divisions. Foster a collaborative and high-performance culture to achieve business objectives.Sales Strategy and Execution: Develop and implement comprehensive sales strategies to expand market share and achieve revenue targets. Identify new business opportunities and build strong relationships with key clients and stakeholders.Applications Support: Oversee the applications team… Show more Leadership and Management: Lead a team of professionals across Sales, Applications, and Service sub-divisions. Foster a collaborative and high-performance culture to achieve business objectives.Sales Strategy and Execution: Develop and implement comprehensive sales strategies to expand market share and achieve revenue targets. Identify new business opportunities and build strong relationships with key clients and stakeholders.Applications Support: Oversee the applications team to provide technical expertise and support to customers. Ensure that our clients can maximize the capabilities of their lab equipment through training, demonstrations, and technical guidance.Service Excellence: Manage the service division to deliver timely and efficient maintenance and repair services. Establish and maintain service protocols to ensure equipment reliability and customer satisfaction.Market Development: Conduct market research and analysis to identify trends, competitive landscape, and customer needs. Develop and execute strategies to position Hayleys Lifesciences as a leader in the lab equipment supply industry.Cross-functional Collaboration: Work closely with R&D, Marketing, and Operations teams to align product offerings with market demands. Drive innovation and continuous improvement in our product and service offerings.Customer Relationship Management: Build and nurture long-term relationships with clients, ensuring their needs are met and exceeded. Act as a primary point of contact for key accounts and resolve any issues promptly.Performance Metrics and Reporting: Monitor and analyze key performance indicators (KPIs) to assess the effectiveness of sales, applications, and service activities. Provide regular reports to senior management and stakeholders. Show less

Effectively managing the sales, applications and service teams under analytical division which has 3 sub divisions namely High tech, General Lab and genetics. Oversee divisional/sub divisional/individual financial/non financial targets achievement, maintaining and building customer reltionship, company training, principal supplier handling. Developed intensive, ambitious business strategies, short-term goals, and long-term objectives. Spearheading overhaul of various underperforming departments… Show more Effectively managing the sales, applications and service teams under analytical division which has 3 sub divisions namely High tech, General Lab and genetics. Oversee divisional/sub divisional/individual financial/non financial targets achievement, maintaining and building customer reltionship, company training, principal supplier handling. Developed intensive, ambitious business strategies, short-term goals, and long-term objectives. Spearheading overhaul of various underperforming departments to reduce stagnation and increase growth and productivity. Fosterng change in the culture of the division to be more open, transparent, and accountable. Show less

Oversaw and driven the strategic and operational aspects of the division, ensuring that it meets its objectives and contributes to the overall success of the organization. The key responsibilities were, Strategic Leadership,Team Management, Product and Market Development,customer Engagement,Financial Management, Quality Assurance and Compliance,Stakeholder Communication.

Provided expert technical support for high-tech analytical instruments Shimadzu, Elecrolab, HTA aiding customers in installation, configuration, and troubleshooting. Conducted training sessions for end-users to ensure proficient operation and maintenance of High Tech laboratory instruments. Additionally, I collaborated with customers and internal teams to develop applications that meet industry standards, staying updated on analytical techniques. My customer interaction involves understanding… Show more Provided expert technical support for high-tech analytical instruments Shimadzu, Elecrolab, HTA aiding customers in installation, configuration, and troubleshooting. Conducted training sessions for end-users to ensure proficient operation and maintenance of High Tech laboratory instruments. Additionally, I collaborated with customers and internal teams to develop applications that meet industry standards, staying updated on analytical techniques. My customer interaction involves understanding specific requirements, offering personalized solutions, and fostering strong relationships. Through product demonstrations and participation in industry events, I showcase high-tech instrument capabilities. Collaborating with sales and marketing, and contribute to sales strategy development. Show less

Played an instrumental role in upholding and enhancing the quality standards and regulatory compliance essential for pharmaceutical product manufacturing. The responsibilities encompassed a wide array of critical tasks aimed at ensuring product safety, efficacy, and overall quality. IImplemented quality management systems in line with cGMP and FDA standards.Developed and maintained SOPs for quality governance.Ensured compliance with evolving pharmaceutical regulations.Participated in regulatory… Show more Played an instrumental role in upholding and enhancing the quality standards and regulatory compliance essential for pharmaceutical product manufacturing. The responsibilities encompassed a wide array of critical tasks aimed at ensuring product safety, efficacy, and overall quality. IImplemented quality management systems in line with cGMP and FDA standards.Developed and maintained SOPs for quality governance.Ensured compliance with evolving pharmaceutical regulations.Participated in regulatory audits and inspections.Oversaw product quality at all manufacturing stages.Conducted internal and external vendor audits, facilitating improvements.Initiated continuous quality enhancements and CAPAs.Provided staff training on quality policies and procedures. Show less