Deputy General Manager
CurrentLeadership and Management: Lead a team of professionals across Sales, Applications, and Service sub-divisions. Foster a collaborative and high-performance culture to achieve business objectives.Sales Strategy and Execution: Develop and implement comprehensive sales strategies to expand market share and achieve revenue targets. Identify new business opportunities and build strong relationships with key clients and stakeholders.Applications Support: Oversee the applications team… Show more Leadership and Management: Lead a team of professionals across Sales, Applications, and Service sub-divisions. Foster a collaborative and high-performance culture to achieve business objectives.Sales Strategy and Execution: Develop and implement comprehensive sales strategies to expand market share and achieve revenue targets. Identify new business opportunities and build strong relationships with key clients and stakeholders.Applications Support: Oversee the applications team to provide technical expertise and support to customers. Ensure that our clients can maximize the capabilities of their lab equipment through training, demonstrations, and technical guidance.Service Excellence: Manage the service division to deliver timely and efficient maintenance and repair services. Establish and maintain service protocols to ensure equipment reliability and customer satisfaction.Market Development: Conduct market research and analysis to identify trends, competitive landscape, and customer needs. Develop and execute strategies to position Hayleys Lifesciences as a leader in the lab equipment supply industry.Cross-functional Collaboration: Work closely with R&D, Marketing, and Operations teams to align product offerings with market demands. Drive innovation and continuous improvement in our product and service offerings.Customer Relationship Management: Build and nurture long-term relationships with clients, ensuring their needs are met and exceeded. Act as a primary point of contact for key accounts and resolve any issues promptly.Performance Metrics and Reporting: Monitor and analyze key performance indicators (KPIs) to assess the effectiveness of sales, applications, and service activities. Provide regular reports to senior management and stakeholders. Show less