Vina Huynh Email & Phone Number

Melbourne, Australia

Brisbane, Australia

Programme: Welfare Payment Infrastructure Transformation (WPIT)

Melbourne, Australia

Programme: Welfare Payment Infrastructure Transformation (WPIT)

Scope: As part of the final semester of university, I was required to work with a real world client to bring their idea to life. My project specifically involved the creation of a chemistry iPhone app that would provide and teach tertiary students chemistry content in a fun and interactive way.Tasks and accomplishments: - The Chirality app was accepted and.

Hawthorn East

IT Merchandise – Fresh (Distribution Centre Assisted Ordering Project)- Coordinated interface integrations across five project streams by liaising with relevant stakeholders, including the business and development teams (both onshore and offshore)- Created a project plan to mitigate project scope and delivery issues- Led weekly stand up meetings to align.

Hawthorn East

Coles Digital Services - Managed the Coles.com.au Accessibility project as the IT Lead- Worked with external vendors to implement new digital solutions - Developed standardised non-functional requirements template which will be utilised for all future digital projects - Completed requirements analysis to re-platform misaligned legacy Content Management.

- Able to monitor online trends, customer interaction and response rates- Proficient with social media content and digital marketing- Ability to meet personal KPIs and write regular reports- Competent at creating assets (e.g. photos) to support digital marketing campaigns- Skillful at researching competitor tactics and effectiveness, as well as industry.

Melbourne Emporium

- Able to meet and exceed both store and personal budgets – was rewarded for making sales over $700 - Strong interpersonal skills used to build rapport and loyalty with customers - Attention to detail that ensured visual merchandising standards were met and upheld - Vast product knowledge to give advice and guidance to customers - Improved ability to work.

- Strong interpersonal and communicational skills- Ability to quickly identify passenger requirements- Positive customer focus and a strong regard for safety- Ushering customers to their designated areas - Ability to calmly and quickly resolve conflicts and issues, crowd management - Knowledgeable and able to provide customers with information

South Wharf DFO

- Continual improvement of customer service- Capable of maximizing and exceeding performance and sales targets- Skillful at product up-selling- Learnt commercial awareness and an understanding of the retail sector- Learnt how to use IT systems (POS)- Strong commitment to effective time management- Learnt to deal tactfully with customer concerns and.

- Improved customer service skills- Improved register skills and cash handling skills- Able to deal with complaints and problems- Proficient in a fast paced environment

- Learnt customer services skills- Proficient with register use- Improved communication skills & complaint handling- Able to work in a fast paced environment

Bachelor Of Software Engineering

Activities and Societies: RMIT University Student Union

Education record

Activities and Societies: 24 Hour Bike Ride, 40 Hour Famine

Education record