Vincent Anderson Email & Phone Number

Tampa, Fl, Us

Orlando, Florida, United States

Orlando, Florida, United States

• Addressed Issues including bugs with the C# codebase, requests for new features, maintenance work, and end user support via Jira ticketing system.• Participated in larger projects such as integrating the DocuSign API into our existing Transaction Management system.• Maintained all processes related to the deployment, maintenance, and running of the web application. Including server (ISS, File Structure, Scheduled Tasks) and database (SQL Server).

Maitland, Fl

• Resolved maintenance bugs within both the legacy VB.NET and modern MVP systems.• Participated in code review sessions with senior developers & managers to ensure changes made were of the highest standard.• Worked with QA team to ensure any additional issues with maintenance bug fixes were addressed before the new release went live.

Orlando, Fl

• Created custom C#/.NET and Jitterbit code for implementation clients• Used knowledge of T-SQL (Queries, Stored Procedure, Functions) to resolve performance-related bugs.• Reviewed code base to ensure proper coding conventions are followed.

Maitland, Fl

• Troubleshot lower-level customer support issues that cannot be resolved by Tier II support representatives.• Used knowledge of SQL (Queries, Stored Procedure, Functions) to resolve complex issues.• Created or modified C# code custom to each client to also aid in resolving these issues.

Maitland

• Managed multiple high-end “Elite” customer accounts, which required a much higher level of care and attention than in previous role.• Troubleshot proprietary Customer Relationship Management software suite for end-users through e-mail or phone.• Troubleshot issues that could be resolved through the front-end application as well as more complex issues that could only be resolved through SQL.

Orlando, Fl

• Maintains day-to-day operational status of website • Addresses technical problems such as browser incompatibility, error messages or warnings, and other problems in a timely manner

Orlando, Fl

• Helped maintain fiscal accounts for accuracy and transparency• Communicated with vendors and artists in a timely manner

Orlando, Fl

Handles inbound customer and on-site technician calls to assist in the troubleshooting processTroubleshoots on-site networking issues including wired and wireless connection problems, physical outages, as well as replacing or repairing hardware or wall componentsMaintains main equipment room and individual network closets

• Verified customer receipts for accuracy and reported inaccuracies• Executed administrative duties such as receiving telephone calls and relaying them to the appropriate department or salesperson

• Sold guitars & guitar accessories, warranty coverage & guitar repairs

Bachelor Of Science (B.S.), Information Technology

Activities and Societies: Anime Spot Treasurer

Associate Of Arts (A.A.), Information Technology Systems Analysis