At Chief Executive Connections, we are dedicated to fostering a private, exclusive community for C-Level executives and leaders who are driven to make a difference. Our mission is simple yet profound: to change the survival rates of SMB businesses by providing unparalleled leadership guidance, strategic insights, and peer support.

Providing a full spectrum of strategy, operational excellence, and digital transformation advisory support. North American and European experience across financial services, FMCG, retail, and manufacturing industries.Fractional CMO/ COO | Sensible Food Solutions – Pre-Packaged Gluten Free Flour • Increased client sales volume 4X within 12-months. Developed company website, brand, tagline, and logo (successful Trademark filing).• Designed packaging, warehousing, and distribution solution. Conducted vendor evaluations and contract reviews for: production mills, co-packers, distribution partners, retailers, etc.Interim Head of Post-Merger Integration PMO | Leading Retail Bank• Cut complaint volumes >27%; reduced operating costs >9%. Led a team of 20 client resources in redesigning customer interaction models, systems, tools, processes, skillsets, site footprint, management layers, etc. Developed operating dashboards with VOC metrics and targets. Additional Engagements • Process Optimization: Developed new forecasting & capacity planning models for Contact Center allowing for a 40% reduction in operational headcount while improving Net Promoter Score (NPS).• Supply Chain: 33%+ reduction in procurement costs while training client on strategic sourcing methodology.• Organizational Design: Led organizational redesign including role definitions, spans of control, & key customer/ supplier interactions that enabled $23.7 million annual cost reduction & improved service delivery.• Systems Thinking & Analysis: Saved $1.6 million via new Sales & Operations Planning process.• Program Management in HealthTech & Media: Led Salesforce CPQ implementation PMO. Conducted client workshops to document business processes and KPIs to refine implementation success criteria.• Lean Six Sigma: $3.0M reduction in annual costs via SKU rationalization and redesigned campaign development and artwork design process including print suppliers and in-store installation.

• Embedded a customer-focused, SaaS product-led operating model into a traditional engineering-driven company. Owned a portfolio of ML/ AI products from idea to post-launch analysis.• Created a Product Management Playbook resulting in a $10MM reduction in annual costs.• Designed/ implemented a new Voice of Customer (VOC) program across multiple departments.• Drove strategy and prioritization as part of the executive leadership team. Established OKRs and integrated Salesforce data & customer interviews to improve CRM process.

• Built Digital capability within Auto line-of-business from 0 to 1 including agile practices.• Coached a LOB CEO and executive team on Service Design as a key enabler for digital transformation.• Developed a Customer Lifecycle management model and an end-to-end Customer Journey Map used to identify key customer pain points and areas of opportunity for future development.

Auto Finance• Implemented multi-platform product strategy for $20B line of business with 600+ associates• Accountable for $9M product and technology budget with 5 Product Managers & 40+ engineers• Established critical Product Management practices including Design Thinking, product roadmaps, business cases, user research, and prioritization with executive leadership• Developed new B2B website improving cashout from sales funnel by 13%• Redesigned existing platform reducing daily planning time by 1½ hours for 150 field sales associatesHome Lending• Led a design team of Sales, Marketing, and Operations Executives to develop an end-to-end customer ownership model that reduced application processing times by 8-days• Developed rigorous, well-grounded capacity models and processes allowing for a 40% reduction in operational headcount while improving Net Promoter Score (NPS)• Built a new team of 6 analysts and subsequently expanded to 16; received the highest year-end Manager Ratings among peer group

5-star rated community bank. Principal member of Visa & MasterCard and sponsor of innovative consumer and commercial payment solutions.Led all internal and external facing operational processes from product design to customer onboarding and ongoing program management and reporting. Raised VC funding for digital payments platform.

Management consultant focused on design and delivery of operations strategies and performance improvement programs for clients in financial services, consumer products, and retail industries• $1.6 million saved in annual staffing costs for retail bank through more efficient employee scheduling in call center and initiation of end-to-end Sales & Operations Planning model• Cut complaint volumes more than 27% while reducing operating costs 9%+ through implementation of post-merger integration and Target Operating Model design for leading retail bank• Positioned retail bank to eliminate 100% of operating inconsistencies impacting risk management by authoring Risk Management Methodology Manual for use enterprise-wide• Designed future organizational structure from role definitions and spans of control, to key customer/supplier interactions that enabled $23.7 million annual cost reduction and improved service delivery• Realized 33%+ reduction in supply costs while training client team on strategic sourcing methodology

Consultancy focused on strategy development across multiple industries with 11 offices in seven countries.Consumer goods and retail industry practice; conducted due diligence for private equity clients.• Protected client from proposed acquisition of $319 million retail business based on analysis of business footprint, product range, pricing structure, operations, and growth and profitability outlook.• Redesigned store layout and display equipment of 400+ locations for UK video game retailer to improve customer traffic flow and increase visibility of products at point of sale.• Benchmarked luxury retail client’s website against other online shopping sites to develop online strategy consistent with customers' brick-and-mortar experience.

Global management consulting firm, focusing on strategic and operational CEO-agenda concerns with 2,700 employees in 55 offices in 38 countries.General management practice with concentration on strategic sourcing programs in financial services.• $24.1 million saved annually for health insurance client’s ophthalmology and outpatient MRI services by identifying underutilized capacity.• Completed innovative analysis of supplier costs and consumer behaviors that paved the way for achieving more than $55.3 million annual saving for Client Company.• Identified 33% and 39% savings concurrently on outsourced services by convincing client leadership to change its position on long-held assumptions.

Part of the central Product Supply organization supporting the North American market (US and Canada)Lead Engineer and Project Manager for projects of $1M, $8M, and $60MLead Conceptual, Definition, Design, and Start-up activities for new packaging equipment systemsRepresent Engineering on multi-functional business teams consisting of Finance, Logistics, Marketing, Brand Management, and R&D

Lead Engineer and project manager for projects up to $5.0MProvide production support within a diaper manufacturing plantCompile Capital Appropriation documentationPrepare contractor bid packages and presentations