• Responsible for leading the Customer RFP process, providing product/technical compliances, re-aligning product documents for RFP submission with elaborated flows.• Defining Scope of Work for Proof of Concepts (POC) with defined SLA’s.• Responsible for providing presentations on product features, Technical Overview - solution architectures, call flows, deployment model, scalability and failover scenarios to existing and prospective customers globally. • Responsible for building the hardware and software requirement for the proposed solution.• Responsible for leading scoping workshops with different customer stakeholders (Commercial, Technical) to prepare detailed scope of work. This document act as baseline for product delivery.• Have rich working experience with Global Telco operators ranging from LATAM, Europe, MENA, Africa and South East Asia on multiple opportunities.

• Assisting and Responsible for leading the sub-parts of RFP, providing product/technical compliances, re-aligning product documents for RFP submission with elaborated flows.• Responsible for providing presentations on product features, Technical Overview - solution architectures, call flows, deployment model, scalability and failover scenarios to existing and prospective customers globally. • Responsible for building the hardware and software requirement for the technical stack.• Responsible for leading scoping workshops with different customer stakeholders (Commercial, Technical) to prepare detailed scope of work. This will act as baseline for product delivery.

• Acting as an escalation point from offshore teams to provide production issues support including systems monitoring, incident and problem management, perform troubleshooting, and releasing patches.• Understanding the key business domain needs AND critical paths to produce Key Telecom Reports and optimized workflows.• Ensuring client’s issues are resolved within defined SLAs (Service Level Agreements) and meeting their expectations, managing and chairing outage situations with Key senior decision makers(Business and IT).• Leveraging the available tools within team, to ensure that system and critical incidents are correctly managed, ensuring timely resolution and as well focusing on strategic solution detailed analysis of new issues and documenting associated fixes.• Provide training to other colleagues in support team and mentor junior support staff members in their day-to-day task execution.• Holding Regular Governance meetings and sending summarized/detailed dashboard to senior management periodically.• Creating detailed Root Cause Analysis of Severe Outage Issues and take prevention steps to fix and avoid recurrence.

• Major Role - Development & Implementation Manager• New Projects Implementation• Delivery Readiness• Maximum Focus on Reusing Existing Code libraries and adding customizations on top of it.• Architectural Changes• Project plan creation and re-base lining

• Onsite Implementation of billing and customer care modules.• trainings• Setting up SIT environment with customer• Setting up UAT environment with customer• Code Changes• New Code for additional requirements in regard to Billing, customer care modules• Maintaining FTR > 95% • Proving Release Notes with all releases

Developing ERP modules for different mid-size manufacturing houses. It involves ongoing customization and automation of Finance, Sales, Purchase, Payroll and HR modules. I had mainly worked on Oracle Tools and PL/SQL for packages and Database procedures.

I had built VAS Application, hosting different services like exam results, jokes, logos, picture messages, news, astrology, etc.I also built ERP and Discount packages for wholesale group using MS Visual Basic and Crystal Reports.