Vinay B Email & Phone Number

Bangalore Urban, Karnataka, India

- Manage all processes relevant to the successful delivery of Professional Services, from customer initiation to successful completion of the projects.- Work collaboratively with cross-functional teams, with a focus on assisting the account teams, PS managers, and PS resources through the complete life cycle of the projects- Monitor project activities and engage with customers, consultants, and account teams to deliver critical and time-sensitive engagement.- Collecting the scope of engagements with the customer and account team, assigning suitable resources based on skill set requirements and geographic location. - Managing the Contract Delivery Partners: determine assignments, provide project information, and address escalations - Contributing to administrative decisions by generating reports to PSRM for Monthly and Quarterly- forecasting and revenue reports, related to project management.- Work closely with internal engineers to ensure timely hours submission.

Bangalore Urban, Karnataka, India

 Providing outstanding daily operational support of the Global PS Business systems and applications; which includes managing service tickets, contacting end users Providing the high level Access to internal sources. Setup Users in PSA in Oracle Projects Module for new hires, partners, transfers, terminations and conversions. Providing eBI, Pulse, SPS, GDB access support for all GEO’s. Support SAP CRM User Setup for Global , providing various secure and non-secure roles  Preparing Month End Business Reports Effectively communicating with employees in other departments and functions for any support Queue Management Support and Assignment Generating Access team status reports Managing LOE Support issues, clips format changes and clips upload to sales order Follow up on open items Handling ticket escalations Analyzed impact of system changes on access process, document and communicated the changes Preparing RCA report for missed SLA tickets

Bangalore

 Resolving delivery problems and complaints and handling vendor disputes. Resolving the issues during the time of placing the order. Contacting Supporting team to create a material and following up till the price is fixed And assign to the account with appropriate commission group. Review the abstracted Contracts and created accounts both in SAP and Oracle. Accounts Creation Like sold to account, ship to account, payer account  Account Changes both in SAP and in Oracle 11i. Drafting the Contract using a template. Extracting the Contract from the SAP and uploading it online through Sony Connection advantage. Contract Creation in SAP and renewing the expired contracts. Web enabling the account. Handled challenging kinds of sub-projects in the team. Generating Weekly Reports and Contract Schedule Creating, Testing Analyzing content for errors and providing solutions. Adhere to Customer SLA by maintaining a level of excellence to ensure a 0% error rate for all aspects of Process execution. Attending client calls for resolving the issues. Discharged responsibility of training new joiners and also conducting refresher training for the existing employees. Co-ordination between team members Reporting to manager if any updates

Bangalore

Order Booking: Verification and scrutinizing the scanned copy of purchase order sent by customer via fax or online  Entering the order in Oracle 11i ERP tool for generating Sales order number For generating a sales order, we enter customer ID#, Bill to address, ship to address, Items/maintenance ordered by customer, amount/price, discount if any, and order notes for reference in Oracle ERP Once the necessary details as mentioned in the customer’s purchase order is entered, we proceed with booking the order and releasing the holds like shipping, maintenance holds Emailing the customer with sales order number generated against their purchase order sent to usInvoice Dispute and Credit Request: Resolving of product and service related discrepancies (such as price differences, discount related issues, quantity mismatch etc.) of customers / partners Cancellation/Termination of service and generation of credit to customer Extension of service duration on contract and creation of new orders for the same Creation of New Orders as per the instruction of Partners (Cisco Internals – Collection Representatives). Generating the Invoices to partners after confirmation of order Transferring the revenue to self to ensure the correct amount to be reflected in the net Rebilling to the customer in exception where credit or debit is not a resolution  Crediting the customer in case of overcharging, discount discrepancy and if customer wishes to cancel maintenance contract with Cisco To follow up with the Cisco Collections team in getting credit memo generated or re-bill sales order invoiced Entering the new order into Oracle ERP package as per the customer request. Ensuring the timely booking of order with correct information according to customer request and release of holds.Key Responsibility Areas: Resolving the customer issues/queries via email Providing the assistance to the new joiner on time