Vinay Basavegowda Email & Phone Number

Purfleet, England, United Kingdom

● Provide first and second-line technical support for automated warehouse systems, ensuring minimal disruption to operations.● Escalate complex issues to appropriate teams for resolution, facilitating smooth system operations on the Ocado OSPplatform.● Maintain detailed incident logs and analyzed system performance to ensure timely fault resolution and minimize downtime.● Utilize SCADA, OSP, and Jira tools to track and address system issues, leading to optimized performance and operationalefficiency.Key Achievements:● Strengthened collaboration between engineering and technology teams, fostering a proactive approach to resolving technicalchallenges.● Acted as a liaison between onsite teams and global support, ensuring alignment on new procedures and protocols.● Improved bot recovery efficiency by 20% through collaboration with engineering teams on prioritized workflows.● Identified recurring system faults and worked with cross-functional teams to develop long-term solutions.● Reduced fault resolution time by 30% through the development of a streamlined incident logging process.● Delivered comprehensive technical support during critical system upgrades, maintaining uninterrupted operationsthroughout transitions.

London, England, United Kingdom

● Fostered a positive and inclusive environment by addressing diverse customer needs and ensuring equitable access toresources.● Enhanced library operations by implementing organizational systems that improved accessibility and user satisfaction.● Strengthened community engagement by providing detailed assistance and personalized recommendations to patrons.● Supported team initiatives by collaborating effectively with colleagues and contributing innovative solutions to challenges.

London, England, United Kingdom

● Successfully managed the creation and dissemination of promotional materials that reflected the university’s core values andachievements.● Built meaningful relationships with prospective students and their families, ensuring a welcoming and informativeenvironment during tours and events.● Recognized for consistently delivering accurate and clear information about the university, contributing to a positive applicantexperience.● Enhanced the visibility of campus events and achievements through thoughtful content development and social mediastrategy.

Professional Development Centre

● Contacted over 1,000 alumni to discuss their employment status and offer support where needed.● Responded to member telephone calls, assisting with information requests.● Maintaining high standards of customer service in a fast-paced environment.

London, England, United Kingdom

● Reached out to alumni through outbound calls to solicit donations in support of university programs and initiatives.● Secured over £3,000 in donations during the COVID-19 pandemic, directly supporting students in financial need.● Developed a strong understanding of alumni needs and preferences, contributing to more effective campaign planning.● Successfully maintained compliance with all data protection regulations, ensuring donor trust and security.

Mysore

● Improved customer service by providing tailored solutions, earning consistent positive feedback from clients.● Collaborated with customers to address and resolve issues involving accounting applications and transactions, ensuringaccuracy and satisfaction.● Developed and maintained strong relationships with customers and internal teams, fostering collaboration.● Ensured seamless coordination of executive travel, appointments, and meetings, contributing to operational efficiency.

Msc, Engineering Management, Merit

Computer Communication And Networking, Engineering, First Class Honours

Education record

Pre University Course, Physics, Chemistry, Mathematics, Computer Science, 75.5 %

Secondary Level School Certificate, 86.4 %