Highly skilled and results-driven professional with a diverse background in operations, risk management, and customer service. With over 8 years of experience, I have developed expertise in various areas such as SAP S/4HANA, credit risk management, data analysis, and business process improvement.Currently serving as a GCB Operations SME (Recoveries Strategy Analyst) at BT, I am responsible for overseeing critical operations and ensuring compliance with regulations. I excel in data reconciliation, invoice processing, and account management, leveraging my strong analytical skills to drive accurate financial reporting. Additionally, my experience in auditing and business analysis enables me to identify areas for improvement and implement effective strategies for enhancing efficiency and performance.Prior to my current role, I worked as a GCB Operations Associate (Credit Controller), where I honed my skills in credit control, debt collection, and process improvement. This experience equipped me with a comprehensive understanding of accounts receivable management and the ability to optimize collection procedures while maintaining positive client relationships.During my tenure at Concentrix, I held the position of Senior Advisor, specializing in email communication and customer escalation management. I successfully resolved complex issues and managed customer inquiries, showcasing my exceptional problem-solving and communication skills. Additionally, I played a pivotal role in lead generation and sales prospecting, contributing to the company's revenue growth.With a strong focus on customer satisfaction, I have consistently delivered exceptional service throughout my career. My background in contact centers and customer relationship management has provided me with a deep understanding of customer needs and the ability to exceed expectations.Throughout my professional journey, I have demonstrated my aptitude for team management and collaboration, fostering cohesive and high-performing teams. I am known for my ability to adapt quickly to evolving environments, handle multiple priorities, and deliver results within tight deadlines.I am driven by a passion for continuous improvement and thrive in challenging and dynamic settings. Seeking new opportunities to leverage my skills and contribute to the success of a forward-thinking organization.