Vinay Kumar Email & Phone Number

A competent professional with 14 years of experience in:Supply Chain Operations Order Processing & Inventory Management Training & Development Production Planning & Quality Control Complaint Handling System Customer Satisfaction EnhancementGraduated in Bachlor of commerce(B.Com) from Garhwal University Shri Nagar Uttrakahand.Experience in managing production operations with key focus on optimal utilization of resourcesProfessional with proven track record of establishing processes, SOPs, streamlining workflow and creating team work environment to enhance productivity innovativelyAn effective communicator with problem solving, logical thinking and strong analytical abilitiesCore CompetenciesMonitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximise customer satisfaction level.Manage business transactions with access controls and periodic reviews along with new operational developments in SAP.Mapping the customer orders on monthly basis and responsible in executing the order with high quality standards in line with delivery guidelinesPreparing the reports as per SLA with a view to apprise management on the process operations and assist in critical decision making processAssessing customer feedback, evaluating the areas of improvements & providing critical actions to the associates on improvements and supports in achieving higher customer satisfaction matricesDevelops vendor measurement criteria to monitor performance of Service model against agreed targets and conducts periodic review of all vendor locations