1) Handled Tamil process2) Leading, mentoring & monitoring the performance of team members to ensure efficiency in process.3) Coaching and guiding the team with basic communication and about call handling parameters.4) Training the new hired agents on Process and Product Values.5) Conduct activities on team bonding with motivational values.6) Managing 20 Members team7) Encouraging the team to reach organizational goals8) Working in close co-ordination with Client Coordinator to ensure any issues are resolved on a timely basis9) Implement quality processes and procedures and assist in change management10) Organize trainings & refreshers for existing & new hire batches11) Meeting KPI's12) Handling Escalations and forwarding it to clients to get it resolved to satisfy customers.

1) Leading, mentoring & monitoring the performance of team members to ensure efficiency in process.2) Coaching and guiding the team with basic communication and about call handling parameters.3) Training the new hired agents on Process and Product Values.4) Conduct activities on team bonding with motivational values.5) Managing 20 Members team6) Encouraging the team to reach organizational goals7) Working in close co-ordination with Client Coordinator to ensure any issues are resolved on a timely basis8) Implement quality processes and procedures and assist in change management9) Organize trainings & refreshers for existing & new hire batches10) Meeting KPI's11) Handling Escalations and forwarding it to clients to get it resolved to satisfy customers.

1. Resolving Customer issues2. Providing solution for connectivity issues3. Meeting KPI targets4. Escalating problems to clients related to network5. Reducing repeat callers.6. Customer satisfaction