Vinay Kumar Email & Phone Number

Toronto, Ontario, Canada

Designed User Interface for Catalog Design and worked Catalog Designer.Implementing Service Catalog, Incident Management and Change Management with knowledge on Content Management System.Involved in creating and configuring the SLAs as per the requirement.Involved in redesigning the workflows using ServiceNow workflow editorImported Configuration Items (CI) from third party applications using import set tables.Involved in migration between various Service-Now instances using Update Sets.Involved in customizing the forms for the Incident, Change and Problem Management ITIL processes.

Toronto, Ontario, Canada

Implementation of Service Catalog module, SLA configuration and Maintenance.Configure Business rules, client scripts, UI actions and UI policies based on the requirements.Configuration of forms and fields on it which can match customer requirements.Interacting with global customers and assisting them with their ongoing issues and providing the proactive recommendations for smoother project delivery.Utilize Agile Project Management to schedule and track development goals with in ServiceNow.Perform Customization on Incident Management, Problem Management, Service Catalog, Knowledge Management, Change Management, Customer Service Management including Business Rules, Client Scripts, Data Policies, Script Includes, Workflows, UI Policies and UI Actions based on user requirements.