I am a dedicated IT professional with over 9 years of experience, including 7 years specializing in ITSM applications. My expertise lies in ServiceNow, where I have worked as both an Administrator and Developer across various domains. I have a strong technical background in implementing a wide range of ServiceNow modules, such as Incident, Problem, Change, Asset Management, CMDB, Knowledge, Request, Service Catalog, Custom Applications, and Integrations. My proficiency in ITSM module implementation is complemented by a deep understanding of ITIL V3 principles.My skill set includes advanced scripting and configuration capabilities in ServiceNow, such as creating Business Rules, Script Includes, UI Actions, UI Policies, Client Scripts, and Validation Scripts using JavaScript and the Glide System. I have extensive experience in Access Control Rules (ACL) management, email notification configuration, workflow design, and integration with external systems like LDAP and SSO. My knowledge spans multiple ServiceNow applications, including ITBM, ITOM, Change Management, HRSD, and GRC, and I am adept at third-party integrations using SOAP and REST web services. I am well-versed in front-end technologies like HTML, JavaScript, JSON, AJAX, and CSS, and have a thorough understanding of software development methodologies including Waterfall, Agile, and Scrum. I am known for my strong organizational, communication, and documentation skills, and my ability to work effectively both independently and within a team.