• Contributed to streamlined data collection and cleaning and enhanced data visualization.• predictive Gained practical experience in data cleaning, statistical analysis, data visualization, Basic uses of SQL databases, and advanced Excel.• Utilized Excel and Power BI query editor tools for data manipulation, analysis, and visualization.• Received guidance from experienced professionals to enhance skills in data analysis, programming, problem-solving, and industry best practices.

• Handle E-mail and live calls as per the company policy while maintaining the KPI.• Provide instant resolution as per seller query and guide them accordingly. • Work on multiple tools to resolve seller issues. • Handle multiple queries at the same time.• Maintaining the quality while handling live calls and emails.

• Evaluating the customer’s gold ornament and checking the purity.• Account and loan sanctioning as per NBFC & RBI Regulations. • Cash handling and depositing in the bank on a daily basis. • Cross-selling products, Insurance, Indo-Nepal money transfer, and Western Union. • Create a customer profile on the CRM Portal.• NPA Recovery. • Daily reminder to those customers whose due date of interest is near.