• Developed and maintained both model-driven and canvas apps, ensuring they meet NCH’s requirements and integrated seamlessly with other systems.• Designed and built over 10 canvas apps to transform legacy processes for inventory management, product information management, supply chain planning, and in-store retail operations.• Led development of model-driven apps with complex forms, views, charts and business logic to digitize purchase ordering, inventory tracking, and logistics management processes. Maximized maintainability and extensibility by leveraging component framework.• Automated business processes by creating workflows in Power Automate. Designed flows for data integration between apps/systems, order approvals, low-stock alerts, delivery scheduling, and other inventory/logistics scenarios.• Worked on Power Pages to add various widgets such as navigation menus, search bars, social media integrations, and custom HTML, to enhance the functionality and interactivity of the portal.• Developed intelligent chatbots using Power Virtual Agents integrated with apps to assist customers and employees.• By using the ALM established CI/CD pipelines using Power Platform Build Tools to enable continuous integration and delivery of canvas apps and automated components testing which included the results to reduce manual processes by 50% and faster development cycles through test automation and continuous delivery.• Developed analytics dashboard on Dataverse leveraging dataset and AI Builder predictions to provide insights.• Built Azure functions to expose custom APIs needed by Power Apps. Set up CI/CD pipelines with source control integration, automated testing, and release management.• Used Agile methodology to enable rapid iterations, integrating with SharePoint lists to digitize paper-based workflows for patient intake and care coordination. Weekly sprints facilitated continuous delivery of new features like barcode scanning and data validation rules.

• Designed and developed strategic Power BI reports and dashboards providing actionable insights into sales performance, forecasts, pipeline health, account management KPIs, and customer retention metrics.• Used Power BI APIs to embed dashboards and reports into custom applications. Prepare a status report or specification and requirement regarding the task or project. Translate user requirements with the development flow diagram using Visio and PowerPoint.• Integrated data from multiple sources including Dynamics 365 Sales modules, Excel files, on-premises SQL databases, and proprietary data warehouses. Performed extensive data transformation and modeling using Power Query to create optimized data models.• Implemented row-level security to restrict sensitive sales data access based on user roles. Configured granular user permissions.• Created scheduled data refreshes, caching strategies, and email subscriptions to ensure reports were up-to-date also Optimized reports and dashboards for consuming on mobile tablets and phones used by sales executives.• Documented all reports requirements using Excel templates. Created training materials and conducted sessions to upskill sales teams on consuming reports.• Monitored adoption, solicited feedback through surveys and interviews, and continuously improved and expanded reports based on usage.• Conducted working sessions with sales operations team and process owners to identify manual processes for automation such as lead routing, opportunity approvals, customer engagement workflows.• Developed over 50 workflows with Power Automate to optimize sales operations processes. Designed process flows leveraging triggers from Dynamics 365, SharePoint, Outlook. Built connectors to APIs, SQL Server.• Created workflows for extracting data from Dynamics 365 CRM, transforming it with Power Query, and loading into Azure Synapse Analytics data warehouse to feed analytics and reporting.

• Implemented SharePoint content types, site columns, metadata, retention policies to enable robust document and records management.• Integrated SharePoint with external systems such as Salesforce, Dynamics 365, Power BI via REST APIs and Azure Logic Apps to create unified experiences.• Developed Power Apps and Power Automate solutions to enhance SharePoint capabilities for business workflows, approvals, data integration.• Provided Level 3 support and troubleshooting for complex SharePoint issues across multiple farm environments.• Worked on creating flows, Managing Gateways, Components, Built Different screens like Target List Definitions and Historical Data. Performed testing on Multiple scenarios both frontend and Backend • Expert in creating high level design of ETL SSIS Packages for integrating data using different connections from heterogeneous • Created SharePoint customized form Using PowerApps, Multiple scenarios implemented such as Cascading Dropdown, Lookup Function, Patch on complex SharePoint Field Types includes Choice and Person.• Strong development expertise in Azure Data Factory, Azure Synapse, and Azure Functions.• Created automated flows to extract data from internal ticketing tools, ensuring team awareness.• Extensive experience with diverse data sources including CDS, SQL DB, Azure SQL, and SharePoint Online.• Developed user-friendly UI and interfaces using PowerApps.• Exceptional client relationship management, maintaining high satisfaction levels.• Created troubleshooting guides and managed a known error database.• Managed Premier cases for Microsoft in the Power Platform APAC region.• Proficient in handling Technical Account Manager (TAM) and escalated cases.• Used different types of Filters in Power BI like Visual level Filter, Page level Filter, Report level Filter, Drill-through filter, and Slicer.