Vinayak Ramdas Bhatt Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Ka, In

Bangalore Urban, Karnataka, India

- Managing a team of 15+ customer service representatives across APAC, EMEA, and NAMER time zones to meet and exceed monthly business targets.- Developed and implemented new customer service policies and procedures with a customers first approach, resulting in a 28% increase in customer satisfaction ratings, one-touch solutions by 11% and 24% increase in schedule adherence.- Engaged in recruitment, new hire training, team development, career coaching, and process improvements for the team.- Identified business and customer requirements, developed new policies, processes, and content, resulting in a 39% reduction in customer ticket count.- Implemented a new rewards and recognition program for the entire customer support team, introducing new awards for top performers across various tenures.- Engaged in quality audits/QA to coach and mentor the team, ensuring enterprise-grade customer service for our clients.-Defined the customer support roadmap using key customer data insights to guide product and engineering teams, enhancing the platform and reducing customer friction.-Developed, implemented, and provided training on operational playbooks for best practices for both Specialists and Managers.

Bangalore Urban, Karnataka, India

Bengaluru, Karnataka, India

I had the amazing privilege of leading our mindfulness and compassion programs at our Bangalore office and co lead virtual mindfulness sessions for our offices across APAC. The programs are in service to our employees, building characteristics like emotional intelligence, resilience, and a better sense of well-being. This ultimately translates to a better experience for our customers.

Bengaluru, Karnataka, India

As a member of the Executive Escalations team, I was responsible for white-glove support of high-priority and sensitive issues. During my tenure there I have focused on root cause analysis, leveraging courses to up-skill in member/customer journey mapping, postmortem analysis, and service mapping.

Bangalore

As a Senior Consultant, in addition to tasks of the Member Safety and Recovery consultant role, act as a point of contact for escalations, troubleshooting, and education requests.

Bengaluru, Karnataka, India

Played the role of a culture champion, Our culture is the secret ingredient that makes LinkedIn one of the best companies to work. As a culture champion, I worked with an amazing bunch of like minded folks who played roles of catalysts in engaging our employees to celebrate our culture and truly live the values of LinkedIn. We organized In-Days once a month for our Bangalore office which was based on themes that helped us evolve and get better as professionals.

Bengaluru Area, India

• Support Safety Operations Support Managers by identifying trends and patterns with regard to the team's quality/performance, identifying outliers, and suggesting performance improvement plans through • Support and drive the team's performance and success by delivering Quality Packets • Identify and communicate training and development opportunities, for teams and individuals • Owner of the Ideation part of our team, Drive Process Improvement Ideas and helping the team frame their Ideas better and guiding them through the process of submitting Ideas and seeing it to the end until the Idea gets approved and Implemented.

Bengaluru Area, India

Formerly known as the Trust Ops team, we took great effort into keeping member information safe and maintaining the integrity of LinkedIn.com

Bengaluru Area, India

Have been a Risk Investigator and a part of a process called TRMS (Transaction Risk Management Services) which is dealing with Fraud detection and risk analysis for the transactions that happen on Amazon.com and its websites worldwide.My role involved fraud detection for Amazon web services and the products AWS offers like Amazon Simple Email Services (SES). We had to do investigation to detect and prevent bad actors from using SES for sending Spam, Scam, Phishing, Sensitive, inappropriate & obscene content.

Bengaluru Area, India

As a senior process associate of the Absence Management Team dealing in providing expertise in the area of different types of leaves which may be availed by Accenture US employees.Also act as counselor, educator and a mediator between the employee and Accenture educating them about the leave policy of the company.

Bengaluru Area, India

As a Customer Service Officer, I was responsible to handle Customer and Merchant Queries for Australian Diners Club (Charge Card). The Process also Involved handling Merchant fraud, customer queries on Charge backs, Identity theft and Fraud detection.

Aircraft Maintainance Engineering, Airframe Mechanics And Aircraft Maintenance Technology/Technician, 84 %

Studied Aircraft Maintenance Engineering (AME) specializing in the Mechanical aspect of AME. This is a License course approved by Director.

Education record