As an alliance partner with Kerala Paikane, I specialize in offering a comprehensive range of power solutions. From Diesel and Gas Generators to Solar PV/Heating/Evaporating solutions, I'm dedicated to providing reliable and sustainable energy options. Additionally, I excel in delivering LT Switchboards according to IEC 60439 and IEC 61439 standards, with a specialization in ABB ARTUK OEM. My expertise also extends to Compact Substations for 11/22/33 KV systems. Let's connect and explore how I can help you meet your power infrastructure needs effectively.

In roll of Service Manager, dealingExperienced Service Activities Manager with a proven track record in managing (Sunitha Sales & Service Pvt Ltd) dealership operations for a leading diesel engine manufacturer. Expertise in building strong dealer relationships, ensuring exceptional customer service, and driving operational efficiency. Adept at coordinating technical support, training, and aftermarket solutions to optimize customer satisfaction and achieve business objectives.

Dedicated and accomplished Customer Service Manager with a successful track record in providing exceptional service solutions to clients across the MENA region (Middle East and Northern Africa). Proficient in managing diesel engine and generator customer support operations, ensuring customer satisfaction, and fostering strong relationships. Adept at leading cross-functional teams, implementing service strategies, and driving operational excellence.Experience:Customer Service Manager | Kirloskar Oil Engines Limited | MENA Region | Directed and orchestrated customer service operations across the MENA region for Kirloskar Oil Engines, a prominent diesel engine and generator manufacturer.Led a team of service professionals, providing guidance, training, and support to enhance technical expertise and customer engagement.Collaborated with distributors, dealers, and partners to establish a robust service network, enhancing the availability of service solutions across the region.Championed continuous improvement initiatives to streamline service processes, resulting in enhanced operational efficiency and reduced response times.Leveraged strong technical acumen to provide accurate technical support to clients, addressing complex queries and facilitating seamless troubleshooting.Established service KPIs, monitored performance metrics, and generated reports to evaluate service effectiveness and identify areas for improvement.Represented the company at industry events, seminars, and conferences to showcase service offerings and build relationships with key stakeholders.Achievements:Successfully increased customer satisfaction ratings by 20% through proactive communication, efficient issue resolution, and tailored service solutions.Instrumental in driving a 15% reduction in response time, enhancing customer support efficiency and responsiveness.