As Product Manager for the Auto Top-Up feature at ParentPay, successfully led the development and launch of a user-friendly solution that increased adoption rates from 150,000 to 250,000 users out of 600,000 total users—an impressive 67% increase in just five months. This enhancement also contributed to a 25% reduction in churn rate, significantly boosting customer satisfaction and overall revenue for the platform.

Client: JP Morgan Chase, USARole: Agile Scrum Master / Product OwnerDriving Agile Excellence for JPMC Governance Product DevelopmentKey Responsibilities:Guiding Momentum: Ensured team motivation and efficiency during Sprints, removing obstacles and maximizing productivity.Strategic Collaboration: Worked closely with Client Product Owner to align deliverables, manage scope, cost, and schedule, which led to a 15% reduction in project costs.Daily Progress Empowerment: Led daily Scrum meetings, empowering teams to overcome challenges and achieve a 20% increase in team output during product development.Dynamic Risk Management: Expertly managed planned and unplanned changes, risks, and production issues, ensuring timely delivery and enhanced predictability.Champion of Change: Facilitated cultural growth within the team, fostering an environment conducive to success and excellence, which improved employee retention by 10%.Stakeholder Communication: Facilitated transparent communication across all stakeholders, including leadership, providing detailed weekly and monthly status reports covering product roadmaps, milestones, risks, and mitigation plans.

Brief Career Hiatus Navigated During Global Pandemic (COVID-19) to Prioritize Family Time inMilton Keynes, UK

Client: MasterCard USARole: Technical Project Manager - Scrum MasterDriving Agile Excellence and Technical Leadership at MasterCardResponsibilities:Strategic Digital Transformation: Taking the lead in driving digital transformation initiatives at MasterCard through adept agile coaching and strategic guidance which improved project efficiency by 30%.AWS Cloud Migration Mastery: Strategically planning, scheduling, and successfully delivered cloud migration project at Mastercard which resulted in 25 % operational cost.Agile Values Mentorship: Mentored Scrum teams, leading to a 40% increase in team velocity and a significant improvement in overall project delivery timelines.Product Owner Collaboration: Providing vital support and education to Product Owners, ensuring efficient product backlog maintenance and grooming.Cross-Functional Leadership: Guiding departments and teams towards cross-functional alignment as a dedicated Servant Leader. Skillfully coordinating new workflows, patterns, task assignments, and goals.Code Quality and Technical Debt Oversight: Maintaining a constant watch on code quality and technical debt, actively seeking avenues for enhancement and reduction.Agile Process Guardianship: Diligently overseeing adherence to Scrum events and processes, ensuring their strict implementation, while consistently monitoring the progress and understanding of the team to foster growth.Engineering Best Practices Champion: Promoted engineering best practices that led to a 15% decrease in defect rates, ensuring higher quality deliverables.Agile Methodology Advocate: Proactively identifying and escalating issues in Agile methodology implementation to expedite corrective actions, crafting strategies aligned with the organizational culture to nurture an agile mindset and adaptive culture.In this role, I am committed to driving MasterCard's strategic goals through agile methodologies and technical leadership, fostering innovation and success.

Key Activities:# Manage multiple projects, ensuring timely delivery within budget with quality to achieve customer satisfaction.# Create Project charter, Identify stakeholders and maintain Stakeholder register# Prepare Project Plan and Estimation getting stakeholder sign off on documents# Participate in development of the WBS and provide Schedule and cost baseline documents# Implement Project management methodology and best practices in Waterfall and Agile.# Manage Stakeholder Engagement and Expectations.

Formulate overarching testing strategies that align with development methodologies.Craft comprehensive test plans, defining scope, resources, and timelines.Design test cases, scenarios, and scripts for thorough software assessment.Lead, mentor, and guide a team of QA professionals.Collaborate closely with cross-functional teams including development and business.Execute test cases, identify defects, and coordinate resolution efforts.Implement automated testing strategies to optimize repetitive tasks.Drive continuous improvement initiatives in testing methodologies and processes.Identify potential risks and devise mitigation strategies.Generate testing reports for stakeholders, highlighting progress and defects.Advocate for end-users by testing software from their perspective.Ensure documentation of testing processes, methodologies, and best practices.

Develop and execute comprehensive testing strategies and plans.Oversee the testing team's activities and assignments.Collaborate with cross-functional teams to understand project requirements.Define and document testing processes, methodologies, and best practices.Create and maintain detailed test cases, scripts, and test data.Lead and conduct various types of testing, including functional, regression, and performance testing.Identify, prioritize, and document defects, and work with developers for resolution.Implement and maintain test automation frameworks and scripts.Ensure testing environments are set up and maintained accurately.Monitor testing progress, report on status, and provide regular updates to stakeholders.Analyze testing metrics and identify areas for process improvement.Mentor and train team members on testing techniques and tools.Participate in test planning, estimation, and risk assessment activities.Collaborate with product managers to ensure alignment with user requirements.Advocate for quality assurance practices and user-centric testing approaches.Continuously evaluate and incorporate new testing tools and technologies.Stay up to date with industry trends and best practices in quality assurance.

Design, code, test, and debug mainframe applications and software components.Develop and maintain efficient and high-quality mainframe code.Write and optimize SQL queries to interact with relational databases.Create and maintain technical documentation, including design specifications and code comments.Troubleshoot and resolve software defects and issues in a timely manner.Participate in code reviews to ensure code quality, standards, and best practices.Work closely with other developers, testers, and project teams to ensure seamless integration.Perform unit testing to ensure the functionality and integrity of the developed code.Collaborate with system administrators to deploy and configure applications.Implement security and compliance measures within the mainframe applications.Stay updated with the latest mainframe technologies, tools, and best practices.Optimize application performance by identifying and resolving bottlenecks.Participate in agile or waterfall development processes as per the project methodology.Provide technical support and assistance to end-users and stakeholders.Analyze and improve existing mainframe applications for enhanced efficiency.Collaborate with quality assurance teams to ensure comprehensive test coverage.Assist in training and mentoring junior mainframe developers.Ensure the adherence to coding standards and software development best practices.Contribute to the continuous improvement of development processes.