Provided customer onboarding support, proactive continual education and business solution though our Healthcare data. Produced Quarterly Business Reports (QBRs) for customers and provide other regular and custom reporting. Created and maintained a Customer Success Plan that focuses on value delivery. Monitored and supported customer usage, adoption and supported continued use of solution portfolio. Provided administrative support to the Value Delivery Team including project management/administration and provided product support to customers. Been a point of contact and proactive partner in identifying opportunities for upsell/cross-sell.

 Served as the primary point of contact for B2B clients, identified project requirements and curatedsolution, tailored to customer needs during pre-sales process, communicating to tech teams and ensured clear understanding of client business requirements to drive effective solution. Prepared product configurations, quotation and price estimates, workflows, RFI, RFP, RFQ, prioritizing tasks assignments in MS CRM, Ms project, by coordinating with internal team for effective project deliverables and conducted customer on-boarding. Managed clients change orders by negotiating delivery due dates, communicating between all stake holders, created project trackers, process mapping, project road maps to track project status, on time delivery, reduced 15% avg delivery time to enhance customer satisfaction. Analyzed Customer data, project metrics, GAP analysis, KPI monitoring, conversion rateto identified opportunities for development and regularly communicated with customers. Pro-actively reached out customers and help them understand new products and features to enhance customer engagement, understood customer queries and provided best solution to strengthen customer relationship. Worked closely with product and strategy team to provide internal and marketplace feedback by conducting market research and competitor analysis.

 Collaborated with customers to collect project data and identified scope of work and resource allocation by reviewing project proposal (RFP), developed innovative solutions to address processchallenges by preparing process workflows. Prepared FMEA, process documentation, conducted Internal audits to find root cause for product rejection and reduced parts rejection up to 8%, and resolved customer complaintswith cross-functional teams, delivering on-time solution by achieving customer satisfaction. Deployed documentation and certification of ISO 14001(EHS) and ISO 45001(OHSMS), collaborating and training all teams, resulted in retaining 60% major business stake holder (GE-HealthCare) and increase in orders from new customers up to 30 Cr INR. Prepared business insights, visual dashboards, MIS reports for management review, and recorded product rejection analysis using Power Bi, evaluated the current business processes to identify areas for improvement by conducting project meetings.

Time study on excavator assembly line and supply chain management