• Defined and implemented a cutting-edge assessment process that replaced outdated RFI and RFQ methods, revolutionizing fintech evaluations and elevating HSBC's digital infrastructure. • Transformed legacy on-premises systems into scalable, high-performance hybrid solutions, now powering over 150 customer-facing services globally. This overhaul has been instrumental in supporting the bank's digital strategy and driving customer acquisition and self-service journeys.• Led the conception, growth, and scaling of HSBC's cloud platform, pioneering global remote identity verification by assessing AI fintech SaaS solutions through a new evaluation process. This resulted in the integration of multiple fintech partners. Innovatively enhanced vendor capabilities with regulatory features like government authentication and trusted data sources, scaling operations across 12 countries and driving significant advancements in customer acquisition, servicing, and security.• Under my leadership, I led the technology team responsible for HSBC digital identity services that support over 30 million customer interactions annually. Scaling the team to 100+ skilled engineers in 3 countries.• As a Vendor Manager, I successfully negotiated favourable commercial terms and contracts with multiple AI fintech companies. My strategic leadership drove the global expansion of their innovative services, ensuring ongoing performance and commercial success.• Spearheaded the development and implementation of a technology strategy that prioritized resilience, capacity, cost optimization, and strict adherence to regulatory standards. This strategic approach led to significant reductions in operational costs, enhanced service availability & improved incident recovery.• Implemented process improvements that significantly enhanced operational efficiency, reduced costs, and streamlined workflows, ultimately driving increased productivity and agility within the organization.

Transformational leadership, delivering digital transformation projects to improve public services.• Full project and programme leadership activity, including scope, budgeting, governance & innovation • Founded GovTech Catalyst to enable tech firms to think & innovate fixes to public sector challenges • Instrumental in delivery and launch of a new £20m fund, creating conditions for success and growth • Successfully stablished public sector and academic technical governance to define & deliver solution• Data innovation activities via data science / machine learning techniques, developing new offerings

Championed the delivery of Big Data, IOT solutions and international mobile payment services • Programme managed various major international & national digital solutions, services and products• Business grew to €100M+ p/a in additional revenues, partnering with Google, Amazon & Facebook• Managed data science team in demonstrating advanced analytics to senior marketing stakeholders• Founded a product-led team to develop Deutsche Telekom’s Omni channel retailing & self-care offer

Responsible for mobile service delivery, spearheading the new managed services business model• Led delivery team to select, procure and implement pan-European mobile internet services partners • Oversaw responsibility for RFI, RFQ & contract negotiation, partner integration, acceptance & rollout• Full remit and responsibility for technical partner management, ensuring close adherence to contract• Strategic collaboration with partners in negotiating roadmap features in line with supply and demand

Full remit for heading up ‘enabling platforms’, engaging with senior-level business stakeholders• Oversaw a key service delivery platform, supporting critical infrastructure for mobile internet services • Defined enhanced stakeholder management & reporting processes including project delivery metrics• Exposing mobile network enablers - micropayment, mobile messaging, identity & network location• Successfully defined/operated project governance process & ensured consistency in project delivery

Responsible for delivery of client and server applications, innovating first mobile internet services

Various positions based in both UK and Australia

Various positions