Head Of Technology & Delivery Digital Identity
Current• Defined and implemented a cutting-edge assessment process that replaced outdated RFI and RFQ methods, revolutionizing fintech evaluations and elevating HSBC's digital infrastructure. • Transformed legacy on-premises systems into scalable, high-performance hybrid solutions, now powering over 150 customer-facing services globally. This overhaul has been instrumental in supporting the bank's digital strategy and driving customer acquisition and self-service journeys.• Led the conception, growth, and scaling of HSBC's cloud platform, pioneering global remote identity verification by assessing AI fintech SaaS solutions through a new evaluation process. This resulted in the integration of multiple fintech partners. Innovatively enhanced vendor capabilities with regulatory features like government authentication and trusted data sources, scaling operations across 12 countries and driving significant advancements in customer acquisition, servicing, and security.• Under my leadership, I led the technology team responsible for HSBC digital identity services that support over 30 million customer interactions annually. Scaling the team to 100+ skilled engineers in 3 countries.• As a Vendor Manager, I successfully negotiated favourable commercial terms and contracts with multiple AI fintech companies. My strategic leadership drove the global expansion of their innovative services, ensuring ongoing performance and commercial success.• Spearheaded the development and implementation of a technology strategy that prioritized resilience, capacity, cost optimization, and strict adherence to regulatory standards. This strategic approach led to significant reductions in operational costs, enhanced service availability & improved incident recovery.• Implemented process improvements that significantly enhanced operational efficiency, reduced costs, and streamlined workflows, ultimately driving increased productivity and agility within the organization.
