Working on Salesforce Shared Service• Mentor, coach and motivate trainees.• Responsible for delivering ongoing training to facilitate knowledge transfer. • Ensured that training is consistently and effectively delivered to support the learning and development • Leading training programs for Salesforce Shared Services Processes for three departments - 70 processes • Facilitating Online training program to all new hires and/or seasoned individuals/Managers/QA auditors in an… Show more Working on Salesforce Shared Service• Mentor, coach and motivate trainees.• Responsible for delivering ongoing training to facilitate knowledge transfer. • Ensured that training is consistently and effectively delivered to support the learning and development • Leading training programs for Salesforce Shared Services Processes for three departments - 70 processes • Facilitating Online training program to all new hires and/or seasoned individuals/Managers/QA auditors in an organization, client end user trainings and handled for all managerial functions for all trainees. • Work across multiple teams and applications to identify knowledge gaps and plan cross-training sessions to build subject matter expertise.• Conducted multiple training classes simultaneously for diversified processes.• Evaluate trainee skills, knowledge, performance, and productivity by administering tests, reviewing practical work, and assessing the quality and quantity of questions asked. • Identifying improvement areas and share recommendations with the Operations Team to implement corrective actions.• Measuring trainee performance against pre-established timeliness and accuracy benchmarks, collaborate with other trainers to ensure that all trainees have a similar experience and obtain the same level of knowledge and skill.• Sharing performance reviews and performance metrics with the management team as trainee’s transition back to the operation team. • Escalating behavioral and performance issues, make probation assessments for trainees not meeting productivity, accuracy, or timeliness criteria in the training classroom.• Attention to detail and high degree of demonstrated decision-making, problem solving skills , written, oral communication skills communication, organization and time management skills Show less

Worked on Salesforce Lightning Environment

Worked on Catalyst & Lawson

Worked on Aladdin, Bloomberg, Reuters & DTCC

Accounts Payable ExpertCORE RESPONSIBILITIES • Processed PO, Non-PO, Credit Notes, Service and Utility Invoice• Imparted training to the new team members.• Performed quality audit and maintained the information to be shared with external auditors.• Worked on mails involving client interaction and follow up with the vendors.• Worked on reconciling vendor accounts, resolving discrepancies.• Interacted with various finance and non-finance departments to fix accounts… Show more Accounts Payable ExpertCORE RESPONSIBILITIES • Processed PO, Non-PO, Credit Notes, Service and Utility Invoice• Imparted training to the new team members.• Performed quality audit and maintained the information to be shared with external auditors.• Worked on mails involving client interaction and follow up with the vendors.• Worked on reconciling vendor accounts, resolving discrepancies.• Interacted with various finance and non-finance departments to fix accounts payable issues.• Worked on VAT Reporting, managed query/escalations/discrepancies• Analyzed prior journal records, worked on trend & variance analysis as per the data collected • Published and created various reports as per the business requirement• Worked on month-end close reports/Accrual reports for both AP & AR and fixed the issues.PROCESS IMPROVEMENT• Restructured Quality Check activity to capture all the invoices processed in a days’ time.• Introduced effective allocation method resulting saving on 90 man-hours per month.ACHIEVEMENTS• Conducted Net Meeting with Mexico AP Operations Team to educate them with AP Process.• Received appreciation from clients and management for training Mexico team. Show less