Epic module certified - Inpatient clinical documentation and Bugsy Infection control• Troubleshoot and resolve end-users issues or concerns to improve system functionality.• Efficiently supports clinicians to navigate through their clinical workflow on the hyperspace.• Creates, modifies, flow sheets, cascading flow sheets, order-sets, preference list, user templates.• Device integration – troubleshooting devices such as Periwatch (Fetal monitoring), Isirona (Vital signs, patient monitors, Anesthesia karts), welch Allyn vital signs monitor and Alaris infusion pumps• Checking interfaces for message queuing and working with interface team to resolve caching issues.• Isirona and periwatch device servers maintenance. Collaborated with vendors for root cause analysis on critical issues and took preventive actions. Configuring new Alaris infusion pump and ventilators.• Adding and configuring periwatch devices to respective facilities and managing user access for periwatch application.• Analyzing end users request, reviewing requirements, preparing build and test plan, implementing changes in non-prod and prod domains.• Aware of the change request process and involved in reviewing the change tickets and presenting it in change advisory board meetings.• Drive weekly meetings with clinical informatics and Epic technical solution engineers to review the problem tickets, discuss the progress and possible solution.• Managing service now dashboards and generating reports for weekly status calls• Managing team of twelve, assigning incidents, tracking tasks daily progress through dashboards and providing training/certification support.

Solutions: CareAware BMDI, Capacity Management, Vitals Link- Resolving the client logged issues Critical to Low impact issues and documenting the resolution steps for every Service Request on daily basis.- Implement the changes for BMDI solutions as per the Cerner’s Standard Change Management process.- On-call support for Critical and High Impact situations for BMDI.- Co-ordinate and troubleshoot device issues with client engaged Vendors like Sysmex, Roche, Welch Allyn, GE, Philips, Carefusion etc. to simplify end user usage of the device with Care Aware solutions.- Working in accordance with corporate and organizational security policies and procedures. Understood personal role in safeguarding corporate and client assets to avoid any misuse PHI and PII. - Work with the Problem Management team to prevent and resolve BMDI repetitive alerts related to workflow, Incomplete Build, Invalid associations, duplicates, missing aliases

Specialization: 1. Physician and Nursing Documentation2. MpagesRoles in the project:- Good technical and end user knowledge of Cerner Millennium applications such as Physician Documentation and Mpages- Owned global upgrades for clients from Middle East, Australia and Singapore regions, owned complete owner ship for Physician Documenation, Scheduling and Mpages solution upgrades.- Expertise in end user application such as powerchart. - Expertise in Advanced Care Documentation components – PowerNote, Clinical Documents, Form Browser, Multi patient task list, Single patient task list, Patient Access List, Staff Assignment, Care Compass.- Expertise in Summary and Workflow Mpages- Good knowledge on build and configuration tools such as DCPTools, SCDke, privmaint, prefmaint, schtools and Bedrock.- Coordinated client calls and Involved in Solution Assessment calls. Interacted with clients to gather their requirements for code upgrade.- Handled project kick off – gathered client requirements, package and hardware details.- Expertise in developing test scripts based on client’s solution requirements.- Good knowledge in Investigating/resolving application issues. Expertise in Issue resolution.- Proposed Enhancements for the clients analyzing their domains and functionalities used, provided demonstration of new enhancements applicable to the clients.- Created functional documents related to the application enhancements and workflow for clients.- Expertise in Functional, Integration, System and Regression testing.- Identified Functional, Control flow and UI defects.- Expertise in Navigator used to track client tickets and log issues.- Escalating major application or systems issues to appropriate Project Team members and following up with respective team till the issue is resolved- Experienced in performing configuration steps in client Live and backup domains.- Traveled to client sites during the upgrade to provide end user support.

- Designing Functional, System and integration Test cases.- Performed Smoke testing, Functional testing, Integration, System, Ad-hoc and user acceptance testing.- Identified missing functionalities in the application.- Setting up Test Environment, also involves Installation and un-installation testing of the build.- Identified User Interface defects, Boundary related defects, Control flow defects and identifying Version Control bugs.- Defect verification and defect reporting using TeamTrak.- VMware workstation Administration - Test case and Documentation review.- Creation of Test plan and Test summary reports.- Performed link testing using Xenu tool and identified broken links in the application

Automated Testing: - Automated LearnTrak application (v10.3) using WatiN (Web Automation Testing in .NET)WatiN is technically an API for controlling Internet Explorer, reading the DOM structure of web pages and triggering events on DOM elements. Tests are written in .Net language using any .Net IDE.- Written test scripts using Visual Studio 2005 as .Net IDE for automating the application.- Written Functionality test scripts.- carried out Functionality testing using the tool.- Performed link testing using Xenu tool and identified broken links in the application.Manual Testing: - Designing Functionality and user acceptance test cases.- Performed Smoke testing, Functional testing and user acceptance testing.