Country Inn & Suites is a boutique hotel located at Satbari, Chhatarpur, Delhi, India. The hotel boasts a location, design and quality with its competition. The below were the areas of operations for me at unit1. Making sales and writing banqueting contracts.2. Meeting walk in clients and booking wedding and other social and corporate functions.3. Weekly meeting with General Manager and Promoters.4. Meeting Sales target each month with a minimum volume of 30 Lakh INR.5. Upselling and identifying way to boost sales and revenue.6. Negotiating with clients and management at times to ensure Unit having enough sales pipeline.7. Multi department coordination.8. Analysing event costing at the time of writing contract and signing off the sales call.9. Assisting sales manager and general manager in sales and business development for the unit.10. Rooms sales, banquet sales and event coordination.11. Rostering of the team.This stint helped me realized how to work in a franchisee model in hospitality, We as team fine-tuned lot to remain in existence, as we emphasized lot on ensuring quality standards laid out by Carlson yet understood the local competitive environment around us to stay in business and making sufficient sales.I unlearned many practises from my past experince and learned new practise and way of opearting in hospitality as this was a franchisee unit.

Sandplast India limited is Fly Ash Mechanized autoclaved brick manufacturing unit at Delhi. As a national sales and marketing manager the below areas were where I contributed most.1. Creating Sales Pipeline - Supported a revenue of 2 Crore INR target.2. Relationship management with Government, Public Sector Unit and Private organization - Delhi development authority, Airport authority of India, Municipal corporation of Delhi, Yamuna 3. Expressway authority, Central Public Works Department, L&T and NBCC were few clients that I managed relationship with.4. Created awareness of the product through sales calls and cold calls.5. Interacted with director sales, promoter and CEO of the group.6. Assisted the group in implementing the Sales and marketing plan for the unit.This was one of its kind manufacturing in India holding patented technology and manufacturing high quality bricks. The product was widely appreciated by Architects and Industry Professionals.During the short stint with group I was able to learn lot about the Industry and FLY Ash.

Hang Out Kids is a family entertainment centre having its operations in India at multi location, The same was a family run business and share its commonailty with Walt Disney Family entertainment centers in USA and other part of the world. It is a blended model of food and beverage sales outlet, Gaming and retail.As a Unit Manager below are the areas of operations for me:1. Daily operations management for outlet with the help of the team2. Menu and other products – Identification and planning to ensure higher profitability.3. Leading outlet as P&L account 360* Management.4. Ensuring outlet performance.5. Sales and Business development for outlet.6. Vendor management7. Relationship management with employee, Clients and Mall operations team8. Higher customer satisfaction and ensuring repeat business.9. Cold calls and managed in house sales.10. Established many connects with school management and had their students visited the outlet on regular basis to drive sales.During the stint with group we established a unique brand value and hosted many events which were attended by 100 of the kids. We established a very strong bond with these kids and won very positive comments by parents who visited the outlet. The managed outlet is located at Select City Walk, Saket, Delhi, India.

Aggarwal Hotels private limited is a family run hotel operator in India. They have a beautiful property located next to Qutub Golf Course in Delhi India, which boasts a picturesque location bridging modern business district and Delhi, capital of India. The property has many sections, The alfresco, Terrace, Long bar and private dining area. I along with the general manager of the property Puneet Kapoor played an instrumental role in starting this outlet and managed a revenue of 60 lakh INR per month.This was my first role as a manager it was a great learning experience as I could understand the view of management and could see things in a different perspective.As a restaurant manager the below responsibilities were managed by me.1. Managed daily operations on outlet restaurant and Bar2. Assisted general manager to carry out important management decisions3. Worked closely with management to maintain revenues4. Analysed event costings.5. Enhanced customer experience.6. Hired and trained staff.7. Maintained safe working conditions8. Help management to implement policies and procedures contributing to larger picture.9. Help increase revenue through personal connect and incurring sales.

Elevates was the only club in India boasted its status at par with global nighclubs i.e. Fabric London, Space, Ibiza. The club was promoted by The Chadha group in India and had massive investment. We pioneered and transformed the music and nightclub scanrio in India. I was employed with club as VIP executive and manged a section having entry by invitation strictly.As a core operations team memeber managed the below.1. Welcoming high profile hand picked guests of the club.2. F&B service to these guests.3. Butler and personalised assitance during their visit at the club.4. Sales and promotional activities of the club.5. coordinating with all the departments to esnure the upkeep of the section.6. Liquor inventory and sales records.7. Brand association with retail outlets to promote events and sale tickets.This was a phenomenal learning space for me as it gave me a such diversified clinet base, during the stints had served the best cliental from all over the world.

Founded in France in 1997 by its president Michel Adam Lisowski, Fashion Television is the global multimedia network leader in Fashion and Lifestyle content. A high end bar and lunge was operated under the brand logo via an agreement with Uralia Entertainment. Uralia Entertainment had a further subagreement with Aggarwal Hotels private limited to run the outlet.As a steward below were the responsibilited fulfiled by me.1. Setting up tables with different styles as per the section theme.2. Receiving and welcoming customers of the restaurants.3. Attending customers and presenting menus and taking orders.4. Writing kitchen order tickets and feeding in POS.5. Serving food and alcoholic beverages to customers.6. Reviewing bills presenting and settling cheuqes through cashiers.7. Higher customer satisfaction by esnuring very prompt service.8. Assisting in cleaning and opening or closing tasks.9. Table cleaning and re setting.10. Coordinating with housekeeping to ensure cleanliness of the sction.11. Periodic cleaning of the restaurant.12. Stocking dummy waiter.13. Weekly cutlery and crocker inventory.

Barista is a global chain of espresso bars and cafes that operates in The Indian subcontinent. It is headquartered in New Delhi, India and maintains outlets across India and in other regional countries such as Bangladesh,Sri Lanka, Nepal, Myanmar and Maldives. It is the oldest coffee house chain in India and is currently India’s second-largest coffee chain with 190 outlets as of 2014.I t also sells a number of consumer products through grocery stores and other outlets.As a crew member below responsibilities were executed by me.1. As Baristas made and served beverages, such as coffee and tea, and foods, such as sandwiches, muffins, or cookies. 2. Welcoming customers, informing them about specials or new items, answering questions, and accepting orders and payments.3. Preparing foods, such as sandwiches or baked goods, and grinding and blending coffee beans, brewing coffee and tea, and serving items to customers.4. Packaging food and beverages for sale.5. Selling coffee and tea blends and brewing equipment, highlighting the differences between items and educating customers about brewing methods.6. Cleaning and restocking work and dining areas, emptying trash, and sanitizing equipment and utensils.7. Learning about brewing methods, beverage blends, food preparation, and presentation techniques to improve food quality.8. Updating signage and displays to attract customers.9. Taking inventory and replenishing items in display cases, at tables, or behind the counter.10. Working in as part of a fun, high-energy team.11. Adhering to all food safety regulations and quality controls.This was an exciting journey as a new concept was getting estabilhed in India - We were never a coffee consuming nation in comparison to other parts of the world. Learning sales and functioning as lead organization was best part about the employment. During my tenure with the organizaton Ravi Deol was group CEO, Sunil Dutt - Marketing Head and Sanah Tomar HR head.

McDonalds is a multi national quick service restaurant. I had a privilage to be assiciated with the group at the start of my carrer which was also initialy phase of the group having its foot prints in India. Learned many skills durinng the stint and feels gave me one essential learning - persistance. This skills has helped me lot in all these years.As a crew member i was responsible for the below.Work in the kitchen preparing food and at the front counter helping customers through the ordering process. job duties include Operating a cash register. Running the drive-thru.Cooking Maharaja Macs and other menu items.Cleaning the restaurant, and completing other assigned tasks.