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Vinay Parmar Email & Phone Number
Keynote Speaker on Memory, Trust and Human Behaviour
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Vinay Parmar Keynote Speaker
1 work email found
@nationalexpress.com
5 phones found area 843, 630, 845, and 871
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Keynote Speaker on Memory, Trust and Human Behaviour
Location
Solihull, England, United Kingdom
Who is Vinay Parmar? Overview
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Quick answer
Vinay Parmar is listed as Keynote Speaker on Memory, Trust and Human Behaviour at Vinay Parmar Keynote Speaker, based in Solihull, England, United Kingdom. AeroLeads shows a work email signal at nationalexpress.com, phone signal with area code 843, 630, 845, 871, and a matched LinkedIn profile for Vinay Parmar.
Vinay Parmar previously worked as Non Executive Director at Transport For Wales and Founder at Dhruva Star. Vinay Parmar holds Btec Diploma, Art And Design from Solihull College & University Centre.
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{first}.{last}@nationalexpress.com
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Profile bio
About Vinay Parmar
✨ Every Moment Matters – Are You Maximising Yours?Did you know that in 2022, customers left over 77 million reviews on Tripadvisor and TrustPilot? That’s 146 reviews every minute. One bad review can turn off 22% of potential customers. Three bad reviews? Over 50% will look elsewhere.And with 94% of customers saying a poor review has stopped them from doing business with a brand, do you know if your customer experience is driving business—or driving customers away?Hi, I’m Vinay. For over three decades, I’ve been helping businesses turn every customer interaction into unforgettable experiences that win hearts, loyalty, and advocacy. I’ve worked across sectors like Financial Services, Telecoms, Travel, Hospitality, Retail, and Utilities, creating customer-first strategies that deliver real results.Here’s how I’ve made a difference:📞 Customer Service & Contact Centre Ops✅ Fixed a broken loans department for a major UK bank, boosting productivity by 21% and conversions by 33%.✅ Turned a company’s dismal 2-star online reviews into a 4-star success story, driving conversions.✅ Improved self-service and policies, reducing contact volume by 20%.🚀 Company Culture & Leadership✅ Coached dysfunctional teams into high-performing CX champions.✅ Implemented customer-first strategies, resulting in record NPS scores of +40.✅ Transformed a distressed business, reducing costs by £1m, improving retention, and boosting service performance.💻 Digital Transformation✅ Led Salesforce Service & Marketing Cloud implementation.✅ Built an innovation hub, connecting start-ups with corporates for fresh ideas and growth.✅ Embedded agile methodologies for faster digital product development.Now, imagine your team delivering such remarkable experiences that your customers become your best marketers. Imagine customers sharing stories that make others think, “I need to try this!”—without needing discounts or losing margin. You become the instinctive choice.That’s the reality I help businesses create. It’s not about cookie-cutter frameworks—it’s about tactical, commercially realistic, and pragmatic solutions that drive CX excellence.If you’re ready to turn your customer experience into your competitive edge, let’s chat! 📩
Listed skills include Leadership Development, Strategy, Coaching, Change Management, and 50 others.
Current workplace
Vinay Parmar's current company
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18 roles · 34 years
Vinay Parmar work experience
A career timeline built from the work history available for this profile.
Non Executive Director
Current
Sep 2024 - Present
Founder
CurrentPremium customer experience consultancy. We drive memorable customer experiences for travel, hospitality, retail and membership-based businesses.Give me your toughest CX challenge. I’ll help you create a clearer vision for success.Book your 1hr CX strategy call: https://bit.ly/VinayCall
Oct 2023 - Present
Non Executive Board Director
CurrentAs a Board Member at Curo, I play a pivotal role in steering the organisation's governance and strategic trajectory. My focus is laser-sharp on aligning every move we make with our core vision and values. Alongside my fellow Board Directors, I'm committed to making a tangible impact on the communities we serve, lighting the path for individuals to thrive.
Aug 2023 - Present
Chief Customer Experience Officer
➡️ Championed the customer across a commercial and operational environment.➡️ Guided company to become a leading shared mobility operator.➡️ Embedded voice of customer in all strategic decisions.➡️ Improved customer satisfaction with high-impact customer initiatives.➡️ Advocated for sustainable and eco-friendly public transport solutions - aligned with.
Mar 2022 - Jul 2023
Managing Director
➡️ Capitalised on a £1bn market opportunity with a national growth strategy, by retaining key contracts and securing new ones.➡️ Expanded transportation services for mobility-impaired and marginalised communities. ➡️ SEN Transport, Demand Responsive Transport and more.➡️ Modernised digital technologies, improving overall operational efficiency and service.
Oct 2019 - Mar 2022
Uk Customer And Digital Experience Director
➡️ Established a centre of excellence for digital and customer transformation - leading several key projects to improve customer experience.➡️ Led Salesforce implementation for a unified customer view. ➡️ Spearheaded the ground-breaking innovation lab to develop MVPs and test new products.➡️ Drove cultural change to adopt digital tools such as AI, RPA and.
Mar 2018 - Oct 2019
Customer And Digital Experience Director (Uk Coach)
➡️ Launched a native mobile app, improved the mobile website experience and introduced a new CMS platform to improve customer interaction.➡️ Defined and executed digital retail strategy - led to significant growth in digital channels through a comprehensive transformation roadmap.➡️ Implemented a new booking engine and conducted CRO testing to increase.
Jan 2017 - Mar 2018
Customer Experience Director (Uk Coach)
➡️ Defined and delivered a customer-centric strategy that improved CX across all touchpoints, for lifetime loyalty.➡️ Led CX teams to gather customer insights.➡️ Defined a roadmap for improved service.➡️ Developed customer-centric processes to increase efficiency and reduce costs whilst improving advocacy.➡️ Researched customer trends to inform journey.
Nov 2015 - Jan 2017
Interim Head Of Contact Centre
➡️ Led and managed performance improvements within the UK contact centre, driving change and establishing best practice ways of working.➡️ Fostered employee engagement to encourage creativity and innovation in customer service delivery.➡️ Oversaw the continuous enhancement of the award-winning multi-channel contact centre, ensuring high levels of customer.
Jun 2015 - Nov 2015
Managing Director
Get Vinspired! - People Change And Performance Improvement Consultancy
Providing change consultancy, executive coaching and workshop facilitation covering:►Customer Experience design and delivery►Leadership and Personal Impact►Career Development►Public Speaking and Presenting►Team work►Change Manangement►Project Delivery
Nov 2010 - Nov 2015
Managing Director
Freelance consultant helping organisations to improve performance through initiating, facilitating and implementing change. Clients include Audi, RBS, 02, and Zurich Life.Previous contract assignments include: ► Audited telephony sales process for a major high street bank to identify opportunities for sales growth, cost savings and efficiency wins..
Mar 2007 - Nov 2010
Head Of Change
Responsible for the delivery of key tactical and strategic projects focused on improving customers experience, increasing sales revenue, call and cost reduction while driving shareholder value. Managed a team of change managers and business analysts to identify, scope, deliver and support change initiatives into the contact centre and back office.
Sep 2003 - Mar 2007
Contact Centre Manager
Managed 100 seat client dedicated blended contact centre to provided additional operational capability to handle inbound calls from affinity card partner, own credit card proposition, personals loan insurance up-sell, and outbound telesales capability.
Jun 2002 - Sep 2003
Contact Centre Manager
Managed multi-lingual outbound contact centre dedicated to carrying out research, developing customer profiles and generating sales leads for the technology sector across EMEA.
2001 - 2002
~1 yr
Contact Centre Manager
Britannic Assurance
Operational responsibility for the development and performance of a Direct Sales Centre designed to offer full advice and recommendation of financial products as part strategic move away from supporting a face to face sales force.A change of strategy resulted in redundancy.
Dec 2000 - Jul 2001
Customer Services Manager
Management of 110 seat dual brand contact centre responsible for the delivery of customer service for a mortgage customer base valued at over £1bn, disbursement and provisioning of treasury funds for the completion of mortgages, management of mortgage broker service and relationship management of 3rd party suppliers
Aug 1996 - Dec 2000
Various
Started as a call centre agent taking applications for finance and affinity Credit Cards such as GM Card, GoldFish and Marbles before being promoted to supervisors and then moved into underwriting, fraud detections and business development.
1992 - 1996
~4 yrs
2 education records
Vinay Parmar education
Btec Diploma, Art And Design
Solihull College & University Centre
Education record
Hall Green Secondary School
FAQ
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What company does Vinay Parmar work for?
Vinay Parmar works for Vinay Parmar Keynote Speaker.
What is Vinay Parmar's role at Vinay Parmar Keynote Speaker?
Vinay Parmar is listed as Keynote Speaker on Memory, Trust and Human Behaviour at Vinay Parmar Keynote Speaker.
What is Vinay Parmar's email address?
AeroLeads has found 1 work email signal at @nationalexpress.com for Vinay Parmar at Vinay Parmar Keynote Speaker.
What is Vinay Parmar's phone number?
AeroLeads has found 5 phone signal(s) with area code 843, 630, 845, 871 for Vinay Parmar at Vinay Parmar Keynote Speaker.
Where is Vinay Parmar based?
Vinay Parmar is based in Solihull, England, United Kingdom while working with Vinay Parmar Keynote Speaker.
What companies has Vinay Parmar worked for?
Vinay Parmar has worked for Vinay Parmar Keynote Speaker, Transport For Wales, Dhruva Star, Curo, and National Express Ltd.
How can I contact Vinay Parmar?
You can use AeroLeads to view verified contact signals for Vinay Parmar at Vinay Parmar Keynote Speaker, including work email, phone, and LinkedIn data when available.
What schools did Vinay Parmar attend?
Vinay Parmar holds Btec Diploma, Art And Design from Solihull College & University Centre.
What skills is Vinay Parmar known for?
Vinay Parmar is listed with skills including Leadership Development, Strategy, Coaching, Change Management, Management, Leadership, Training, and Nlp.
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