- Provide technical guidance and support to end users and IT staff on Microsoft 365 features and functionalities, such as security, compliance, collaboration, etc.- Troubleshoot and resolve issues related to Microsoft 365 services and applications, such as connectivity, performance, authentication, etc.- Monitor and report on the usage, health, and performance of Microsoft 365 services and applications, using tools such as Microsoft 365 Admin Center, PowerShell, Graph API, etc.- Plan and implement changes and updates to Microsoft 365 services and applications, following best practices and change management processes.- Collaborate with other IT teams and vendors to ensure the integration and interoperability of Microsoft 365 services and applications with other systems and platforms.- Lead the design, deployment, and management of Teams Voice and Teams Room solutions, such as Direct Routing, Calling Plans, Phone System, Audio Conferencing, Devices, etc.- Provide technical guidance and support to end users and IT staff on Teams Voice and Teams Room features and functionalities, such as dial plans, policies, call quality, meeting experience, etc.- Troubleshoot and resolve issues related to Teams Voice and Teams Room solutions, such as connectivity, performance, audio/video quality, device compatibility, etc.- Monitor and report on the usage, health, and performance of Teams Voice and Teams Room solutions, using tools such as Teams Admin Center, PowerShell, Call Quality Dashboard, etc.- Plan and implement changes and updates to Teams Voice and Teams Room solutions, following best practices and change management processes.- Collaborate with other IT teams and vendors to ensure the integration and interoperability of Teams Voice and Teams Room solutions with other systems and platforms.

As a cloud communications and collaborations specialist, I:- Resolved major incidents that affected business and customer outcomes- Supported media events and conference delivery on time and with quality- Improved existing and new solutions for optimal performance and reliability- Implemented and managed cloud-based solutions using various technologies and platforms- Ensured direct routing and operator connect facility for Teams audio conferencing

- Provide hybrid solutions for optimal video collaboration experiences using Poly based premise video conferencing and Poly cloud, as well as other cloud leaders- Facilitate the migration from standards-based to cloud-based video rooms for more than 2K rooms across the globe- Recommend and manage new-age video rooms that meet the needs of various events, such as hotels, open townhalls, and open all hands meetings- Stream video and collaborate with multiple cloud and standards video conferencing solutions in real time- Analyze and assess the business impact of local, national, and global live events- Use technical expertise to evaluate new products and maintain the standards for visual collaboration- Resolve incidents and implement change management using root cause analysis and quick fixes- Document the procedures, new solutions, and processes, and engage with vendors to modify the existing ones- Provide technology-driven training and soft-skills coaching/mentoring for colleagues in India and the US- Products: - Standards-based environment: Video Collaboration servers (RMXs, VM_RMX, MGC, Codian etc), DMA, Resource Manager (Lens), Poly RealConnect cloud, Video codecs - Cloud-based environments – Poly CloudVideo, RealConnect Cloud, new-age video codecs - Collaboration - Cloud solutions extension and API integrations

- Experience with Cisco(Tandberg) and Polycom VSX7000, HDX 8000 A/V and VTC systems- Installation of projectors, IR controls, microphones, modulators and demodulators- Familiarity with AMX & Crestron equipments- Knowledge of IP and ISDN-based VTC systems and equipment and their protocols- Knowledge of video communications servers and multipoint control unit such as Polycom & CodianOther responsibilities include: - Providing briefings for management and customers as needed. - Creating documentation such as SOP's, system documentation, project plans, training/"how to" documentation, and briefing slides. - Conducting research to stay updated on current and future technology, and proactively providing recommendations for changes, projects, and products.

- Provided commercial video conferencing services to more than 120 clients worldwide using web-based platforms and Poly infrastructure- Operated and supported Codian MSE bridge for high-quality and reliable video communication- Handled multiple video conferences and recordings simultaneously with minimal disruptions- Engaged with clients and customers to improve their experience and satisfaction- Conducted training sessions for global team members on best practices and troubleshooting- Transferred live feeds and data of reporters to various news channels as part of DENG operations