Vinay T. Email & Phone Number

India

Marketing & Research

India

Public Sector (Global)

Functional Skills:-Strong analytical, research and communication skills-Good understanding of customer relationship systems-Critical thinking and problem-solving skills-Exceptional client-service skill setOther Skills: -Research: Smooth operator of major research tools like Zoominfo, DiscoverORG, DnB Hoovers, Euromonitor, Statista, eMarketer, Global Web Index, AppAnnie, SimilarWeb, Business Insider, Phocuswright, etc.-Marketing (Lead Gen): Business evaluation and lead enrichment-Strong command over English/Hindi language-Excellent Presentation SkillsOperations Management:-Creating frameworks and workflows for the projects.-Achieving long term goals for the project whilst ensuring high quality.-Identifying areas of improvement and making recommendations for process efficiency.-Ability to analyze complex problems, interpret operational requirements and develop integrated & creative solutions.-Cross Training & Cross Utilization within the process to ensure business continuity. Client Relationship Management:-Ensuring continuous interaction with the client to ensure that area of concern can be worked upon for improved service levels.-Worked on Machine Learning with a multilingual & multi-functional team that did robust research in IoT. -Assisting clients with PAN India launch for the new product, brainstorming for innovative ideas, marketing campaigns/strategies. etc. along with driving these ideas from generation to implementation.Quality & Compliance:-Maintained a quality of over 99% at any given instance-POC for team quality and escalations, daily individual quality analysis & weekly/bi-weekly feedback sessions as per the requirement.

Residential Expert: Handling 4 teams of 15-20 employees each that are responsible for the smooth functioning of the Amex website.KRAs:1. Handling the US website for American Express. 2. Report and follow up on any bugs that occur on the website.3. Ensure issues are closed within the given SLAs.4. POC for any website escalations (Level III and above).5. Supporting QuickBooks and Quicken data transfers through the American Express US website.