- Managed project timelines and budgets, tracking expenditures and adjusting forecasts based on project dynamics- Implemented a risk management strategy that reduced critical risks by nearly 50% across all projects managed, ensuring smoother project execution- Reduced project delivery times through the implementation of a streamlined Agile workflow, enhancing team efficiency and responsiveness.- Coordinated cross-functional teams across software, hardware, and design to ensure timely project delivery in alignment with company objectives- Ensured compliance with both internal and external standards, including relevant data security protocols

- Develop and implement recruitment strategies to attract candidates for technical positions- Identify and engage with potential candidates through various channels such as job boards, social media, referrals, and professional networks- Coordinate with hiring managers and other stakeholders to understand and analyze qualifications- Negotiating offers and finalizing the hiring process- Maintain accurate and up-to-date candidate data in the company's applicant tracking system- Keeping up to date with industry trends and best practices in recruitment and talent acquisition.

- Responded to customer inquiries in a timely manner via phone, email, or in person- Documented customer interactions and resolutions in detail in a customer relationship management (CRM) system and ticketing system- Identified and resolved technical issues customers experienced through diagnostic tools, remote access tools, and other software to assist with troubleshooting- Collaborated with several departments to resolve technical issues

Helped with the upkeep of the IT inventory by collaborating with the business office to gather and prepare end-of-life devices for salvage, organizing and maintaining supplies and peripherals, relocating equipment to storage areas, and aiding in the maintenance of an accurate inventory database