Provide in-dept business process and efficiency analysis to fortune 500 businesses with over 5B cap and over 5000 employees. - Extensive undercover work to achieve accurate efficiency leak at ground level.- Customer demography and retention efficiency - Six Sigma implementation and metric improvement by eliminating defect and variability - Labour restructure and streamlining - Submission to the company's board the necessary proposals and suggestions as to fulfill the Company's objectives.- Initiate to the board on all items on the agenda, with the additional capacity of initiating issues outside the agenda for decision making, in accordance to the ordinances of the law and the Company's statutes.

Action Hobbies Kingsville (www.actionhobbieskingsville.com), is a Canadian based manufacturer and distributor of radio controlled electronics with over 10 years of experience. We focus mainly on power systems, lithium polymer batteries and surveillance drone development. Action Hobbies Kingsville is also the Canadian division of Umbrella Hobby Inc. Our proprietary brands are: TeamAHK, Just RC, Just LiPo and Cerberus. - Oversee Company's daily operations, as well as to supervise the undertakings of each of its operational units and organizational sectors, as well as the discharge of duties of the Company's employees in all areas.- Creating, communicating, and implementing the organization's vision, mission and overall direction.- Leading, guiding, directing, and evaluating the work of directors and manager of the organizations- Formulating and implementing strategic plan that guides the direction of the organization.- Evaluating the success of the organization- Maintaining awareness of both the external and internal competitive landscape, opportunities for expansion, customers, markets, new industry developments and standards.- Representing the organization for civic and professional association responsibilities and activities in the local community, state, and national level.- Submission to the company's board the necessary proposals and suggestions as to fulfill the Company's objectives.- Draft contracts of a financial nature up to the value defined by a board decision.- Initiate to the board on all items on the agenda, with the additional capacity of initiating issues outside the agenda for decision making, in accordance to the ordinances of the law and the Company's statutes.- Liaison with government, community and business partnerswww.actionhobbieskingsville.comFacebook: https://www.facebook.com/actionhobbieskingsville

Oversee training operations for the following BPO programsSymantecRIM "Research in Motion"AT&T UverseAT&T Dish SouthwestTelus• Oversee day to day training operations for all Canadian operations• Develop training life cycle and process plan for employee development• Liaison with business unit and support departments to identify training needs for employee • Statistical analysis on training attritions and financial impact across Canada QTY report• Conduct feasibility studies on proposed training project based on financial value of target outcome in relationships to business impact.• Managed national training team operations and staff career development.• Managed training team consisted of 20 staffs across Canada. • Managed over 300+ trainees at any given time• Managed and oversee all training curriculums for service delivery unit and HR development• Oversee all classes and managed employee academic development• Responsible for standardized contents are delivered to each business unit.• Maintain and managed corporate E-learning environment• Worked directly with the Ministry of Education and local colleges for Sutherland call center apprenticeship program 634A and 634D• Implemented and managed community training program in partnership with City of Windsor Social services by offering pre-hire training to community member seeking employment with Sutherland Global Services.• Maintain operational budget, man power index and department expenses • Maintain classroom and resources are up to date and relevant.• Worked directly with fortune 500 clients such as HP, Telus, Dell, Symantec, Lenovo, RIM, AT&T U-verse, Acer and Intuit in curriculums development and ensure business needs are met.• Represented Sutherland Global Service on academic advisory council at St. Clair College and IT industry council for the Ministry of Training, College and Universities

• Liaison between business operations and I.T to identify opportunities for improvements and upgrade.• Coordinate existing projects resources from IT and business unit.• Conducting Total Cost of Ownerships and Benefit Cost Ratio for proposed system solution.• Travel globally to implement IT roll out and corporate process plans to newly acquired business. • Provided a high level technical expertise, offering professional technical support to global business unit.• Provided third level technical support to business applications• Managed technical roll-out and infrastructures implementations on a global scale• Highlight any issues that arise which may potentially affect the integrity or security of the I.T. systems. • Facilitates emergency respond team to virus outbreak and information security breach to minimize damage to the business in an emergency.• Maintain and enforced company I.T. standards and processes on a global scales.• Evaluate new emerging technology for business users and maintain relationships with IT industry vendor.• Produced high quality technical and training documentations on technical projects or implementations.