Vince Payne Email and Phone Number

 Establishes systems, policies and procedures for key areas;  Drives continual improvement of key areas of the business Oversees vendor agreements and contract negotiations to ensure strong working relationship and cost reductions where necessary Works with marketing coordinator to develop & execute the franchise marketing plan Works with sales staff to develop and execute the franchise sales plan Works with the move operations manager to ensure the profitability of moves as well as exceptional customer service Responsible for establishing staffing requirements, conducting interviews, new hire process and training of new employees Responsible for employee accountability and adherence to franchise system standards & policies Responsible for employee development, accountability and corrective action programs Oversees all workers compensation and unemployment claims Ensures franchise compliance with all DOT regulations and FMCSA guidelines Ensures and recommends the appropriate training and development programs for staff offered through STICK MEN UNIVERSITY® to further the knowledge of the system Actively participates in community, industry or other relevant associations Drives communication upward through monthly reports of all functional areas for executive review Oversee the daily operations of multiple franchises in the Indianapolis area

 Promotes and protects the TWO MEN AND A TRUCK® brand Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement Determines staffing requirements, interview, hires and trains new employees, or oversees these processes Responsible for employee accountability and adherence to franchise and system standards and policies Directs employee scheduling and dispatch of movers and drivers Responsible for employee development and corrective action programs Oversees all workers compensation and unemployment claims Coordinates and directs the fleet maintenance and equipment inventory programs Ensures compliance with all DOT regulations and FMCSA guidelines Handles customer concerns and oversees damage resolution process Responsible for being the “on-call” emergency contact outside of normal business hours Participates in regular training and development programs offered through STICK MEN UNIVERSITY® to further the knowledge of the system Actively participates in community, industry or other relevant associations