• Responsible for day-to-day operations of the store; as a key holder, performed all opening and closing procedures, ensured the store was compliant with all company policies, handled customer complaints, made merchandising decisions, ensured associates were being productive, evaluated associates and provided discipline when needed. • Excellent conflict resolution experience with customers and between employees• Played an active role in the recruitment and selection of associates.• Gained extensive experience managing all facets of the operation including overnights, fashion, hard lines, home lines, consumables, and fresh.• Have been chosen to be a member of management for three brand new store sets, and 3 renovations. These projects involve significant recruitment and training of large numbers of new associates.

• Responsible for the recruitment and hiring, training, evaluating, and disciplining of all front store employees.• Lead all store employees in implementing new company programs.• Provide excellent customer service to Shoppers’ customers.• Carry out the operating standards set out by the company regarding merchandising, marketing, flyer sets, workforce/sales planning and budgeting, and inventory/event purchasing. • Delegation and follow up of tasks to the store’s employees.• Work in conjunction with the Associate Owner to meet company’s metrics (sales and labour targets, e-clientelling, Optimum enrollment, etc), achieve fundraising targets, and to communicate directives from corporate.

• Responsible for day-to-day operations of the store; as a key holder, performed all opening and closing procedures, ensured the store was compliant with all company policies, handled customer complaints, made merchandising decisions, ensured associates were being productive, evaluated associates and provided discipline when needed. • Excellent conflict resolution experience with customers and between employees• Played an active role in the recruitment and selection of associates.• Gained extensive experience managing all facets of the operation including overnights, fashion, hard lines, home lines, consumables, and fresh.• Have been chosen to be a member of management for three brand new store sets, and 3 renovations. These projects involve significant recruitment and training of large numbers of new associates.

Managed the shoe department within the Guelph Wal-Mart location. I had 8 associates working under my supervision of whom I was responsible for the training, evaluating, and coaching.Participated in the brand new store set up at the Guelph location.

Participated in sales of alcohol to travellers going to the United States, or returning to the United States. Occaisionally worked with Canada Customs in order to verify and clear orders.Worked Currency exchange desk, and cash register.