Designed and maintained a multi-site SCCM environment managing about 5000 Windows 10 endpoints. Was responsible for all aspects of the project including choosing and installing hardware, configuring servers, modifying Active Directory, and ongoing maintenance. Designed and managed JAMF Casper environment for Mac endpoint management managing over 7,000 devices. Created and maintained images for barebones and in-line zero-touch OS upgrades for Windows and Mac. Managed physical and virtual… Show more Designed and maintained a multi-site SCCM environment managing about 5000 Windows 10 endpoints. Was responsible for all aspects of the project including choosing and installing hardware, configuring servers, modifying Active Directory, and ongoing maintenance. Designed and managed JAMF Casper environment for Mac endpoint management managing over 7,000 devices. Created and maintained images for barebones and in-line zero-touch OS upgrades for Windows and Mac. Managed physical and virtual labs for testing all aspects of endpoint management (patches, software distribution, OS upgrades, imaging etc.) Responsible for disk encryption policies for enforcement, remediation, and reporting for all endpoints. Responsible for CIS security level GPO settings and all workstation/user based GPOs for endpoints. Maintained monthly security updates schedule for Windows and Mac OS as well as 3rd party applications (Chrome, Java, Adobe, etc.). Packaged software for distribution to Windows and Mac endpoints using SCCM/GPO and Casper. Implemented a persona based software deployment environment where new employees would have specific applications/settings applied automatically based on their job roles. Maintained Self Service portals for user software packages and tracked license consumption and application usage for license redistribution. Built macOS and Windows 10 zero-touch upgrade workflows, end user actionable via Self Service, or automatically installed during periodic policy check-in. Maintained secured HelpDesk SaaS environment in VMware ESXi. Maintained Microsoft KMS licensing server for OS an Office activations. Designed and maintained MBAM/Bitlocker encryption servers and self service portals for end user disk encryption. Worked with Support teams on new process training and documentation, including a Self Service portal for FAQs, HowTos, etc. Assisted Support teams with Level 3 troubleshooting on all aspects of OS issues for Windows 10-7 and macOS. Show less

Managed an IT department of 3 network specialists for a corporation of 110 users. Responsibilities fell under a number of realms and included but was not limited to: Responsibility for the management of department personnel. Participated in hiring, review, goal setting, training, and employee termination decisions. Managed all aspects of the enterprise’s IT operations which included Exchange administration, remote access, asset management, web presence, and desktop management. Led team… Show more Managed an IT department of 3 network specialists for a corporation of 110 users. Responsibilities fell under a number of realms and included but was not limited to: Responsibility for the management of department personnel. Participated in hiring, review, goal setting, training, and employee termination decisions. Managed all aspects of the enterprise’s IT operations which included Exchange administration, remote access, asset management, web presence, and desktop management. Led team in the evaluation and procurement of LANDesk and supervised its implementation. Architected and implemented enterprise’s data center. Procured enterprise file servers, application servers, and other operational hardware. Held responsibility for enterprise backup and disaster recovery. Managed enterprise telecommunications services across multiple locations including PBX installations, maintenance, support, and contract negotiations with telecom providers. Assumed responsibility for the strategic and tactical plans of enterprise IT acquisitions on an annual basis. Developed detailed plans to account for and implement emerging technologies, management of existing systems, enterprise IT strategic vision, and the resources necessary to implement those plans. Migration of user workstations to Windows XP corporate image standard. Responsible for corporate wide protection from email and internet borne virus threats and individually configured spam protection on a server level. Show less

Worked with a team of engineers to monitor a multi-platform network, which includes maintenance, monitoring, troubleshooting, and reporting system failures. Assessing and recommending client needs, setting up of hardware, installation and setup of software, configuring and testing of software in conjunction with network servers, and troubleshooting problems. Installed and configured Novell Z.E.N.works in a 700+ user, multiple location environments for full desktop management and automated… Show more Worked with a team of engineers to monitor a multi-platform network, which includes maintenance, monitoring, troubleshooting, and reporting system failures. Assessing and recommending client needs, setting up of hardware, installation and setup of software, configuring and testing of software in conjunction with network servers, and troubleshooting problems. Installed and configured Novell Z.E.N.works in a 700+ user, multiple location environments for full desktop management and automated software installations and updates. Setup and installed multiple Netware servers for use with Z.E.N.works snAppShot installation storage, hardware inventory database and NDPS queue storage. Was responsible for distribution of McAfee VirusScan software updates and DAT file updates. Performed OS security checks and modifications to NT Servers. Performed administration to Check Point firewall NT system. Show less

Deployed Z.E.N.works in a 600+ user environment for desktop management and automated software installation and updates. Setup multiple Netware v4/5 servers, performed service pack updates and maintained backups and user administration. Worked with a team of engineers to upgrade an existing cc:Mail system to Microsoft Exchange. Implemented Terminal Server/Citrix Metaframe for remote access use. Was responsible for creation and updating of a standard OS configuration for multiple hardware… Show more Deployed Z.E.N.works in a 600+ user environment for desktop management and automated software installation and updates. Setup multiple Netware v4/5 servers, performed service pack updates and maintained backups and user administration. Worked with a team of engineers to upgrade an existing cc:Mail system to Microsoft Exchange. Implemented Terminal Server/Citrix Metaframe for remote access use. Was responsible for creation and updating of a standard OS configuration for multiple hardware platforms. Performed compatibility testing of all new applications within the standard OS configuration on all hardware platforms in a Test Lab/LAN environment prior to deployment. Created the OS Image and installation process documentation for the EM DOE Windows 98 Implementation Plan and lead the team responsible for completing this Plan. Was responsible for distribution of McAfee VirusScan software updates and DAT file updates. Was responsible for implementing fingerprint scanning technology for secure workstation network login. Show less

Provided initial setup and maintenance of a WAN link to contractor (Unisys) remote location. Setup NT Domain trusts between Stanley and an NT Domain in a remote location. Implemented in-house mail system upgrade to Microsoft Exchange. Setup and provided support for NT BDC and WINS servers. Performed PC installations and computer support for the TCAIMS contract. Maintained in-house Novell servers with software and hardware upgrades and LAN account administration. Was responsible for… Show more Provided initial setup and maintenance of a WAN link to contractor (Unisys) remote location. Setup NT Domain trusts between Stanley and an NT Domain in a remote location. Implemented in-house mail system upgrade to Microsoft Exchange. Setup and provided support for NT BDC and WINS servers. Performed PC installations and computer support for the TCAIMS contract. Maintained in-house Novell servers with software and hardware upgrades and LAN account administration. Was responsible for distribution of McAfee VirusScan software updates and DAT file updates. Show less

Setup and maintained a Netware network of 2000+ users. Setup and administered a GroupWise mail system. Performed daily administration and support for all Netware and GroupWise operations. Created standard OS configurations on multiple hardware platforms for new computer installations.

Handled multiple technical support calls from a large client base daily. Directly interfaced with customers on an in-house and on-site basis for purposes of repairing, upgrading, troubleshooting, and installation of new and existing computer equipment. Extensively repaired and maintained various printers and including dot matrix, inkjet, and laser printers. Assisted in upgrading and in-house network to Novell Netware 3.11 including setup and installation of servers and workstations.