> Provide project leadership to team of 30 for Web site development, including: budget control; production scheduling; status reporting; client/project team coordination, and quality assurance.> Troubleshoot and report client bugs via project ticketing system for developers to address to increase quality assurance.> Define and scope client needs through one-on-one meetings with continual communication.> Guide large scale projects for clients, including full oversight of design, development, deployment, and production.> Resolve problems, quickly diagnosing and identifying issues and determining the proper solutions.> Create administrative passwords and server directory permissions.> Prepare backup and recovery of critical data and information.> Scan and document Web Content Accessibility Guidelines (WCAG) 2.0 and Payment Card Industry Data Security Standard (PCI DSS) compliance concerns for client websites.> Maintain and monitor offsite servers for both internal and external applications.

> Assisted in the formation and execution of marketing communications strategies to meet goals and objectives. > Developed and implemented long- /short-term public relations strategies to meet goals and objectives. > Synchronized activities with agencies, strategists and other department managers/staff to maximize marketing communications and public relations effectiveness. > Prepared press and strategic documents, including but not limited to press releases, press kits, case studies and articles. > Managed, negotiated and scheduled annual trade publication/media advertising with total budget of $500,000. > Coordinated and executed informational updates of company website content to ensure strategic alignment and consistency with corporate strategic directives. > Aided in planning and coordination of trade shows, conferences and other industry events; attends trade shows, conferences and other industry events as needed. > Assisted in the development and implementation of internal/external audience communications strategies, associated plans and key messages. > Edited all marketing communications. > Coordinated travel to various trade shows and business events for vehicles and members of the marketing staff.

> Developed and implemented iPads for outside sales team to increase offline productivity and efficiency of the organization and its employees. > Created and distributed press releases and videos on monthly basis. > Managed social media channels, increasing online presence over 53% in first three months. > Wrote, edited and published monthly blog posting. > Created and maintained monthly national newsletter for over 2,500 distributors. > Developed and implemented new website; responsible for maintenance of new website and five family of businesses’ websites. - Oversee company’s Google Analytics and AdWords campaigns, increasing total web traffic by 29% and new traffic by 32% in three months. > Managed company's external web design team for updated website, auditing company on its progress. > Participated in team building exercises to help effectively coordinate functionality of each business division. > Recommended approval or disapproval for proposed policies to further improve company’s image. > Compiled and analyzed weekly reports on web statistics for upper management review. > Responsible for interpreting reports from potential business partners by organizing the proposal and identifying potential issues which may arise during the scope of a project.

> Primary contact for seven varsity sports, including the nationally ranked women’s volleyball team, softball, gymnastics, cross country, and track and field. > Wrote, edited, and published content on www.msuspartans.com, including podcasts, photo galleries, feature stories, press releases, game notes and recaps, and external links. > Filmed, shot, edited, and produced video features for both www.msuspartans.com and Michigan State All- Access Daily Edition. > Developed and maintained frequent relationships with local and national media beat writers, creating content for each program. > Maintained Twitter and Facebook updates for official Michigan State Spartans social media pages as well as selected sport pages. > Full editorial and publication control over the 2009, 2010, and 2011 women’s volleyball media guides. > Traveled with women’s volleyball for both regular season and post-season appearances, assisting radio analyst in live broadcasts. > Played instrumental role in student-athletes being named American Volleyball Coaches Association (AVCA) and National Fastpitch Coaches Association (NFCA) All-Americans. > Coordinated weekly press conferences for coaches and student-athletes. > Worked with coaches to plan, coordinate, and advise teams on media schedule. > Implemented and managed comma-separated values files (CSV) for all schedules to be downloaded into external calendars. > Responsible for the training of students on Stat Crew software for all sports. > Used sound judgment in not disclosing confidential information. Communicate factual and procedural information to media pertaining to assigned sports.

> Primary media contact for the women’s tennis program during the 2008-09 season; responsible for writing, design and layout of 2008-09 media guide, drafting press releases, uploading and updating web material, creating gameday programs, and maintaining statistics and annual records. > Participated in the creation of several media guides, including layout, design, copy writing, and editing. > Playoff, post-season, and tournament experience includes: National Collegiate Athletic Association (NCAA) Women’s Basketball First and Second Rounds (2007, 2009), NCAA Field Hockey First and Second Rounds, Big Ten Golf Championships, primary media contact for the Intercollegiate Tennis Association (ITA) Midwest Regional Championships held in East Lansing, Central Collegiate Hockey Association playoffs, and Great Lakes Hockey Invitational. > Official statistician for volleyball, field hockey, basketball, and ice hockey using StatCrew. > Traveled with men’s ice hockey team helping to facilitate post-game and in-game media interviews. > Created CSV files for all schedules to be downloaded into Microsoft Outlook. > Compiled, maintained and updated men’s ice hockey specialty statistics. > Implemented the recording, editing, and publishing of podcast interviews for online download.

> Provided assistance to end-users, leveraging broad-based expertise to handle problem identification, diagnosis, resolution, and escalation via helpdesk system, telephone, and remote support tools.> Performed support, repair, and maintenance of computer systems, hardware, peripherals, and telephony.> Utilized support desk software and ticket tracking systems for managing end-user support history.> Resolved issues surrounding inability of end-user to login via MSUNetID, including but not limited to managing the resetting of passwords.

> Acted as point of contact for the ancillary press box during the 2008 Stanley Cup Playoffs for regional, national, and international media.> Transcribed interviews during and after the game for the media and answered media questions. > Assisted with meet-and-greets after games for fans as well as charity events such as “Toast of Hockeytown." > Disseminated all pertinent team information and news including game notes, statistics and press releases on a game-by-game basis.

> Maintained accurate records of hardware supply and inventory at multiple locations.> Responsible for computer hardware and software installations and service, network and printer configuration, antivirus and firewall installation and upkeep, diagnosing and correcting hardware and software problems and errors, repairing PCs, audio-visual operation.> Participated in large-scale upgrades, migrations, and installations.> Diagnose and repair internet connectivity. LAN networks, wireless, and email failures.