- Liaison between sales, clients, engineering, operations, and event production- Introduced and integrated large format printing for structural branding into products and services offered- Produce 3D CAD structural drawings, architectural renderings, installation diagrams, permit drawings, and direct-to-press custom graphics- Responsible for overseeing and managing Print Room operations, custom parts fabrication, computer systems, network infrastructure, printers, and security camera systems- Collaborate closely with key manufacturers to develop innovative custom products and oversee the procurement of additional stock inventory

- Manage a group of 22 manufacturing technicians- Work with engineering to improve processes and efficiency- Institute Lean Manufacturing philosophy to increase production output- Improve process control by integrating software tracking

Nationwide equipment rental, resource, and event production company specializing in the installation of large, temporary structures and facilities for major outdoor events. Provider of large tent structures, electrical power generation and distribution, HVAC, restroom facilities, staging, lighting, audio/visual, and other event related equipment.- Coordinate and produce large scale private and public events, while strictly adhering to sales-driven budgets to achieve highest return on investment- Oversee warehouse and delivery vehicle operations, analyze job costs, negotiate with vendors, direct logistical operations, schedule personnel and local labor, create contracts and budgets, engineer site layouts and rendering using CAD, and verify compliance with local building, fire safety and event permitting requirements- Source, evaluate, and purchase domestic and international event equipment from competing manufacturers- Established SoCAL Tents & Events, LLC and Valley Tents & Events, LLC subsidiary companies to provide localized sales and support in the Southwestern US

As a leading innovator in the Pool, Spa and Backyard Accessory market, GAME maintains a strong presence throughout the United States, Canada and several international markets.- Developed the strategic sourcing framework and processes; sought and negotiated terms with vendors to ensure the best cost and value on all products and/or services- Managed all operational staff including Supply Chain, Customer Service, and Distribution Departments- Established, developed and cultivated relationships with suppliers, sales, marketing and finance- Created short and long-term objectives, goals, and strategies that raise and maintain customer service factors, customer retention, and customer revenue- Worked with company executive management, Directors / Managers / Supervisors, and staff to develop a positive customer oriented service by providing training, support, coaching, recognition, methods for engagement, and performance feedback- Established global customer service metrics and scorecards to manage and measure customer service effectiveness including the use of customer satisfaction metrics

Privately held and established in 1988, ULS is the pioneer and world leader of computer controlled CO2 laser engraving and cutting systems. Held several overlapping positions within the company during 15+ years of employment and focused primarily on sales, worldwide reseller and distribution network, and technical support and consumable parts sales. Developed the foundation for the operational framework and strategic sales, manufacturing, and technical support processes. Played a key role in growing the company from 7 to over 150 internal personnel, creating a network of 400+ independent representatives and distributors spanning 90+ countries, and driving annual sales from 2MM to 50MM+ in less than 10 years.- Created a full-scale domestic and international sales and technical support network, from the ground up, to augment the direct-to-consumer sales system- Traveled extensively, nationwide and internationally to 37 countries worldwide, to recruit, establish, train, and support the sales and technical support network- Participated in establishing company owned, sales and technical support branch offices in Yokohama, Japan and Vienna, Austria- Developed short and long-term objectives, goals and strategies that raise and maintain customer service factors, customer retention and customer revenue- Recruited and trained technical support personnel to have the highest degree of product understanding and the drive to complete customer satisfaction- Wrote all product Safety, Installation, Operation, and Basic Maintenance manuals and technical support documentation including parts lists, 3D assembly drawings, and pictorial, step-by-step service manuals- Crucial link between customers, engineering, and sales divisions to strengthen customer relations as well as guiding engineering to create customer centric, demand driven products- Designed, programmed, and implemented the MS Access based call center and parts center portion of the company’s CRM software solution

- Interim Systems Manufacturing Manager from 1995 - 1997- Interim CO2 Laser Manufacturing Manager from 2004 - 2006- Spearheaded the transformation and restructuring of the laser and systems manufacturing departments to increase product quality and production levels to meet growing sales demand- Implemented Kaizen, Lean manufacturing and 5S techniques to increase laser production output by 100%+ without increasing staff; trained, empowered and motivated team members to set goals, improve manufacturing efficiency and increase product quality- Streamlined, reorganized and restructured the systems manufacturing division from single unit manufacturing into hybrid batch and assembly line FMS (Flexible Manufacturing System), which created the near assembly line throughput of an MTO (Made To Order) product- Consolidated operations, created an effective system to improve production output by 400% while reducing operational costs, reduced product lead time from 16 weeks to 4 weeks, worked with JIT (Just In Time) vendors and internal purchasing department to comply with sales driven MPS (Master Production Schedule)- Managed a staff reduction of 40%; trained and motivated departmental staff into focusing on goal setting, productivity and quality control

Nationwide provider of a full range of preventive and corrective maintenance automotive services.- Worked directly with franchise owners, real estate developers, construction crews, city planners, fire marshals, and local government and business agencies to develop and establish franchise locations- Obtained licenses and permits as well and attended city council meetings- Managed and trained start-up employees and managers- Researched, identified opportunities, and implemented advanced preventive maintenance techniques, services, and materials to increase ticket average to greater than $45 per auto- Successfully opened 3 locations in less than 1.5 years