Vince Coles Email and Phone Number
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I am an IT Executive with 20+ years of success leading transformation and customer-focused solutions that drive business growth and performance. I am highly skilled at working collaboratively and cross-functionally across the organization to achieve business goals and objectives. As a leader, I strive to develop and empower my teams to reach a high level of performance. Most recently, I was the Director of Infrastructure and Operations for Lazydays RV where I managed all technology infrastructure operations and a geographically distributed team of 30 in supporting data centers, cloud computing (AWS, Azure), network services, telephony, service monitoring, service desk, end-user computing, and servers.My areas of expertise include:Infrastructure & Data SecurityPlatform & Cloud InfrastructureData Center Engineering & OperationsCloud ServicesOrganizational Change Management / Process ImprovementResource Management & OutsourcingVendor Management & ProcurementNetwork & TelecommunicationsBudget & Financial Management
Koozie Group
View- Website:
- kooziegroup.com
- Employees:
- 373
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Director Of Infrastructure, Security And OperationsKoozie GroupUnited States
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Senior Director Infrastructure & OperationsLazydays Jun 2019 - Jun 2023Tampa, Florida, UsManaged all technology infrastructure operations and a geographically distributed team of thirty in supporting data centers, cloud computing (AWS, Azure), network services, telephony, service monitoring, service desk, end-user computing, and servers. Designed a strategic roadmap to ensure technology infrastructure and services were secure, scalable, flexible, and compliant. Prepared and maintained an annual budget of $15MM to ensure expenditures remained in line with business plan. Created SLAs with partners and vendors. Key Achievements:★ Negotiated cost-effective contracts that yielded a savings of over 50% in costs.★ Reduced enterprise network circuit cost by 30% through strategic carrier consolidation and management.★ Spearheaded IT Ops and Sec Ops collaboration to reduce threat vulnerabilities and compliance standards.★ Implemented Identity Access Management and Multifactor authentication which delivered significant safeguards within the enterprise.★ Migrated existing datacenter to hybrid configuration including a COLO, Cloud and SaaS environment.★ Led the implementation of edge security for data and email communication.★ Oversaw multiple mergers and acquisitions that met, or exceeded, expectations for a publicly traded company with a total revenue over $1B. -
Technology Support ManagerPlasma-Therm Jan 2019 - Jun 2019St. Petersburg, Fl, UsLed the technical support team in delivering daily support to global industrial organizations. Analyzed metrics and presented reports to executives regarding support standards and performance. Managed end-to-end human resources including recruiting, hiring, onboarding, and training. Provided top-tier support to customers in addressing global import/export regulations, manufacturer procurement, vendor management, and field service logistics.Key Achievement:★ Leveraged data analytics to implement process improvements and optimize support standards which immediately improved customer satisfaction levels. -
Enterprise ArchitectCarecentrix 2016 - 2018Hartford, Connecticut, UsDefined architecture requirements and performance standards to meet or exceed management and customer specifications. Identified and directed resolution of complex hardware and software interface issues. Advised hardware engineers on machine characteristics that affect software systems, such as storage capacity, processing speed, and input/output requirements. Prepared reports on analyses, findings, and project progress, and presented results to management and customer personnel. Key Achievements:★ Saved $200K by using metered software on workstations as part of ITAM. ★ Reduced costs by $250K through multiplatform enterprise standards for desktops and laptops.★ Provided guidance and leadership to less-experienced software engineers. ★ Documented current solution/services architectures including business services provided. -
Director Of Enterprise SupportCarecentrix 2012 - 2016Hartford, Connecticut, UsDeveloped enterprise strategies, standards, and tactical plans. Promoted a customer-focused culture by creating a sense of accountability within the IT support teams. Maintained active partnership and collaboration with leaders globally to improve employee engagement and performance. Key Achievements:★ Managed $1.5M budget for business planning and analysis focused on end-user devices.★ Successfully led the opening of a 500-person call center and corporate office on schedule and under budget. ★ Coordinated delivery of services to user groups and ensured IT service were uninterrupted. ★ Selected, developed, and evaluated personnel to ensure efficient operation of function.★ Worked cross-functionally with leaders to improve staff performance, client programs, and cost management.
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Enterprise Support Group ManagerCarecentrix 2009 - 2012Hartford, Connecticut, UsLead various Information Technology teams, including an outsourced technical partner, with responsibilities for all aspects of End User computing and Information Technology Services (helpdesk, desktop, voice, and security). Managed the company’s computing environment, including desktop and laptop hardware, systems software, applications software, work from home network infrastructure and device security. Facilitated system audits and recommended corrective/preventative actions to ensure compliance. Key Achievements:★ Oversaw the technical buildout of five ‘large site’ locations across the country involving data room configurations, access control systems, and board room setup.★ Created programs based on performance standards and metrics to improve customer satisfaction.★ Developed departmental plans and priorities to address resource and operational challenges more effectively.★ Worked with third party vendors for voice and data circuits, structured cabling, end user and data center hardware, physical security and boardroom audio and video.
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Senior System EngineerGentiva Carecentrix Inc 2006 - 2009Oversaw the technology solution design for enterprise computing on over 3,000 workstations, 600 mobile devices, and 500 remote sites. Worked collaboratively with technical service team in delivering reliable systems and operations to support business functions. Partnered with management, decision-makers, and stakeholders to define business vision and goals. Conducted server and security audits, system backup procedures, and recovery processes based on company disaster recovery and business continuity standards.Key Achievements:★ Measured the effectiveness and efficiency of existing systems and installed new systems to resolve issues and improve performance.★ Spearheaded the technical integration for the opening of two 500-person call centers. -
System EngineerGentiva Carecentrix Inc 2000 - 2006
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Desktop TechnicianTransworld Computer Group 1999 - 2000
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National Helpdesk LeadMci Worlcom 1996 - 1999
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Sports Talk Show HostWhtt Radio 1993 - 1995
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Sports And Entertainment PromoterKc Promotions 1992 - 1994
Vince Coles Skills
Vince Coles Education Details
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Morehouse CollegePolitical Science -
University At BuffaloPolitical Science
Frequently Asked Questions about Vince Coles
What company does Vince Coles work for?
Vince Coles works for Koozie Group
What is Vince Coles's role at the current company?
Vince Coles's current role is Director of Infrastructure, Security and Operations.
What is Vince Coles's email address?
Vince Coles's email address is vc****@****ays.com
What is Vince Coles's direct phone number?
Vince Coles's direct phone number is +163184*****
What schools did Vince Coles attend?
Vince Coles attended Morehouse College, University At Buffalo.
What skills is Vince Coles known for?
Vince Coles has skills like Sharepoint, Vmware, Active Directory, Hipaa, Software Documentation, Visio, Microsoft Exchange, Windows Server, Process Improvement, Integration, Technical Support, Healthcare.
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