Vince Collier Email & Phone Number

• Traveled all over the USA installing High End Solar Weather Stations.• Responsible for planning all travel, lodging, budget, and scope of work.• Performed data collection and quality control of all stations.• Trained Local Technician in maintaining stations.• Troubleshoot digital circuits, including PV Panel Array, Pyranometers, Albedometers, Luft System, Power Circuits, and Grounding.• Trained in multiple OSHA Safety Protocols.

Buda, Texas, United States

• Responsible for Writing Collision Estimates on Damaged Vehicles.• Maintained Open Communication with Clients during repair.• Ordered Parts for Initial Repair.• Handled all Communication with Auto Insurance Companies to Protect the Client and ensure payments on Repairs.

Dripping Springs/Kyle/Buda

• Receive and review Loan Applications and advise Applicant on Approval and/or recommendations for necessary steps to receive an Approval.• Review Client Real Estate Contracts• Review Credit Report and Advise Applicant on any steps required to improve scores.• Advise Applicant on the Benefits and Differences of all applicable Loan Programs to put them in a product that is the best fit for their situation.• Run DU or LP for AU Approval.• Generate Initial Disclosures for signing, and review and explain all documents.• Manage Pipeline from start to finish making myself available to address any questions or concerns during the process.• Work closely with my Loan Coordinator, Processor, Underwriter, Closing Dept. and Title to expedite the process.• Attend all Closings when possible.• Follow up after Closing to Thank the Applicant for their business and request reviews on the process.• Responsible for all Marketing and Origination for my pipeline.• Organize and run Kyle/Buda Property Tour on the first and third Wednesday each month.• Sponsor Realtor Team Meetings area wide.• Stay current with all new Mortgage Legislation.

Vince brings 30 years of experience as a business professional to Encompass Lending Group.His background includes extensive customer service, managerial and home construction skills. This kind of experience mirrors the level of service embodied in ELG and adds to the overall integrity,honesty and caring for each and every customer. As a long time resident of the Kyle/Buda area he is an excellent choice to represent ELG in that community and the Greater Austin Area. He is currently seated on the Kyle Area Chamber Board of Directors, Hays CISD Education Steering Committee, and Seton Hays Foundation for our local Hospital, along with numerous other committees in the community. He is also an active Member of the Buda Area Chamber. He is a registered member with both the National Association of Mortgage Brokers and the Texas Association of Mortgage Professionals.

I provide Mortgage Lender services for people ready to purchase a new home or investment property. I am well versed in all Loan Programs and specialize in the USDA Rural Development Loan.

Solely responsible for all aspects of running the Service Department including Warehouse and Dispatch.Implemented and maintained an Annual and Semi - Annual Review process for all my employees including creating the Review Template.Managed and audited a complete Parts and Supplies Inventory Control Program that maintained a less than 1% variance quarterly on $300K.Implemented a Technician Car stock program that included a weekly reconciliation, auto restock, and combing to maintain the integrity of what each Technician carries in their changing world. Managed all Connectivity issues, which included, printing, scanning to folder and e mail, e Copy, Scan Router, Fax Forwarding and all connectivity troubleshooting. I am currently certified in @ Remote and Print Director.Managed all Run up and delivery scheduling for new equipment installation.Managed all Human Resources issues in my department including Disciplinary Actions, Salary Increases, and all Interviews and Hiring.Maintained a Training Schedule for Vendor Schools, as well as, performing In - House Training.Managed the Dispatch queue and Dispatcher to maintain a 4 hour response time and prevent technician call overloading, as well as, timely returns on reschedules.Maintained a full 234 machine territory.Full line Ricoh trained including all B & W Digital, all B to C Digital Color (including the 70cpm Venus II), Printers, and Wide Format.Responsible for all Technical Support and the resolution of all "Trouble Calls" and "End User" issues.Responsible for Sales Training and Key Op Training for the Customer and the Sales Department.Implemented a Safety Program to educate the Employees and protect the Company which included; Hazmat/Hazcom, Safe Lifting Training, Fork Lift Certification, Blood Born Pathogen Education, Required OSHA Standards, Workplace Inspections, Fire Safety, Proper Labeling and MSDS's, Personal Protection Equipment, and Lock Out/ Tag Out.

Managed a 15-technician Service Department responsible for maintaining a machine base of about 20 million copies. Provide technical support to all service technicians, including on sight help, for the entire Central Texas District.Full line manufacturer training and maintaining current product knowledge on new equipment released into the marketplace.Achieved IKON Net - G Level 1, Digital Basics, Certification.Honored participant of the "IKON Technician Olympics". Involved in most upper management decisions involving service personnel including reviews, employee counseling, training, and disciplinary action.Successfully recruited, interviewed, tested and hired numerous members of our Service Department.Responsible for handling all "Trouble Calls" and "End User" issues.Monitor technician's inventory and usage levels and investigate to resolve parts and car stock issues.Assist Sales Department in set up and "Key Operator" support.Perform frequent "Field Evaluations" and "Ride Along's" with each member of my team.Spot check "First and Last Call Effectiveness" by performing "wake Up Calls" and a "Kiss Good Night".Monitor reschedules so they are completed in a timely manner.Provide a fun working environment where my team feels empowered to run themselves with me as the rudder.Authorized "OSHA General Industry Outreach Trainer". Responsible for certifying operators in safe fork lift operation and advising upper management on safety issues.Chairman of the Central Texas Safety Committee answering directly to the marketplace president.Implemented and maintained a District wide safety program for 8 branches including the training and OSHA certification for over 200 technicians.Responsible for all Ricoh networking for the Austin marketplace including network printing, scan to e-mail, Scan Router, and Global Scan.

Maintained 200+ machine territory generating over 1.5 million clicks.Provided technical support to all service technicians, including on site help, area wide.Assisted Service Manager in "Trouble Calls" and "End User" issues.Assisted Sales Department in set up and "Key Operator" support.

Maintained 200+ machine territory generating over 1.5 million clicks.Provided technical support to all service technicians, including on site help, area wide. Involved in most upper management decisions involving service personnel including interviewing, reviews, employee counseling, training, and disciplinary action.Implemented training course for new technicians - speeding profitability.Received the "Excellence Award" two years running for outstanding performance.

Maintained 200+ machine territory generating over 1.5 million clicks.High End Trainer for the Service Dept.Assisted Service Manager in "Trouble Calls" and "End User" issues.Assisted Sales Department in set up and "Key Operator" support.

Full Line Copier trained, including Fax machines and color, on the Ricoh built Savin product line.Maintained 150+ machine territory generating over 1.3 million clicks.High End Trainer for the Service Dept.Assisted Service Manager in "Trouble Calls" and "End User" issues.Assisted Sales Department in set up and Key Operator support.

Ascociates Degree, Electronics

Validictorian with 4.0

Diploma, High School

Activities and Societies: Army R.O.T.C Cadet Major, Battalion S-3 of Operations and Training."Top Ten Percent"

Education record

Education record