Vincent Dominguez Email and Phone Number

Acts as "Casino Host on Duty" for Paris Las Vegas and Horseshoe. Duties include:-Stationing at Paris Las Vegas High Limit room and Horseshoe VIP check-in to speak directly with casino players and handle inquiries accordingly -Making hotel reservations and providing general assistance for World Series of Poker participants-Speaking directly with players on the casino floor to attach marketing offers to their hotel stay-Utilizing Real Time Casino Marketing (RTCM) to greet players and offer hosting services-Comping guest folio charges based on casino play-Handling difficult guests and situations in a calm, professional and prudent manner-Frequently communicating with executive hosts at all eight Caesars properties in Las Vegas to issue comps and speak with customers in their books of players while their assigned hosts are not in the office-Assisting the VIP front desk at Paris and Horseshoe to handle guest issues with timely problem-solving ability-Connecting prospective casino players with a market daily value of $600 or more with executive hosts-Building player loyalty using CMS, LMS, Salesforce, and TG Brand as primary CRM software

Coordinated with all hotel departments to prepare Waldorf Astoria team members to deliver luxury services to contracted professional sports leagues, including the NHL, NBA, and NFL, from arrival to departure. Coordination duties and responsibilities exercised: -Attended meetings with department heads to discuss the travel details of each team staying at the hotel-Utilized rooms controller software to assign rooms to all players, trainers, coaches, management, and media before arrival-Designated VIP status to upper management of each sports organization. VIP's vary from Team Owners, Presidents, Vice Presidents, General Managers, etc. -Prepared individual room key packets, stuffed them into envelopes, and mass-distributed to teams during in-person meet and greets-Spoke directly to team contacts in person, on the phone, and through email to ensure that special orders and requests are carried out, as well as securing incidental charges after departure-Set up and operated a private satellite check in and check out station upon arrival and departure-Frequently communicated with front office, valet, bell, housekeeping, revenue management, banquets, F&B, group sales, and events to ensure positive inter-departmental communication.-Used the following computer systems: OnQ, Birchstreet, Sertifi, Amadeus, Nor1, Saflok

Conducted daybed and cabana sales for two guest pools and fire pits at the Cosmopolitan Ice Rink. Duties included:-Acting as lead host, MOD when pool management is not present -Directs and delegates various tasks to Pool Hosts/Attendants-Actively solving all guest issues on reservations as they arise-Routinely checked in on guests to follow up on sale and ensure customer satisfaction-Utilized SevenRooms to carry out reservations -Personally exceeded $400k in sales revenue

Maintained the In-N-Out Burger brand promise of cleanliness, quality, consistency, and friendly service. Duties included:-Greeting customers-Handling counter and drive-thru transactions-Food prepatory work, including cutting tomatoes, onions, and potatoes -Working the fryers and grills-Cleaning kitchen equipment, dining room tables, and kitchen floors, as well as windows, patios, and restrooms

Catered to guests in Men's Spa. Duties included:-Refilled snack items in various locations around spa, restocking pantry and visiting hotel bakery to complete tasks-Routinely cleaned gym and spa, ensuring maximum cleanliness in accordance to Forbes Travel Guide Standards-Made smoothies for guests at smoothie bar-Guided guests through spa amenities before their massage/salon service-Completed Forbes Travel Guide’s training in spa services

-Distributed towels to guests-Folded towels-Served horderves and non-alcoholic beverages to guests -Created a calm, relaxing atmosphere by being friendly, welcoming, and respectful individual-Cleaned floors and tables, emptied trash and washed equipment-Walked guests through gym and spa to tour amenities before they receive their massage service

-Distributed towels to guests-Folded towels-Checked room keys-Inspected bags, backpacks, and purses for prohibited items such as glass and outside food/drinks-Routinely cleaned pool deck of used towels and trash

-Registered guests for classes and sports leagues, taking payments and handling transactions-Monitored softball, baseball, soccer, and football fields in the Henderson area-Acted as on-site office contact for various recreational sports organizations-Assisted a team of fifteen employees to operate a multi-million dollar sports department

-Registered guests for swim classes-Sold memberships for community pools-Took payments, handled cash, -Called customers for weather updates on outdoor swim classes-Answered phone inquiries -Worked front desk for three different recreation centers