Vince Frese Email & Phone Number

Customer Success leader with a proven track record of driving significant growth and retention. Proven ability to build and lead high-performing global customer success teams, implement strategic success plans, and leverage automation to achieve outstanding results and deliver exceptional value. Recognized for outstanding achievements, including consecutive Customer Success Leader of the Year awards (2022 & 2023).𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲Sr. Director, Customer Engagement | Armis, Inc. (Present)• Responsible for overseeing customer engagement strategies, driving a 24% expansion growth.• Championed strategic initiatives that boosted customer satisfaction by 27%, achieving an industry-leading Net Promoter Score (NPS) over 60.• Streamlined processes and implemented automation, supporting a 70% account growth without additional personnel costs.• Led and mentored high-performing global customer success teams, fostering a culture of excellence and achieving a sub 5% churn rate.• Delivered strategic success plans to maximize value for top-tier customers, including 30 of the Fortune 100, generating over $100M in ARR.• Awarded Customer Success Leader of the Year for consecutive years (2022 & 2023).𝗦𝗸𝗶𝗹𝗹𝘀• Customer Success Management• Customer Engagement• Strategic Planning• Team Leadership• Process Improvement• Automation• Customer Relationship Management• Account Management• Fortune 500 Client Management• Net Promoter Score (NPS)𝗔𝗱𝗱𝗶𝘁𝗶𝗼𝗻𝗮𝗹 𝗜𝗻𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻When I am not working, I love to hang out with my wife and our seven, awesome kids, crush P90X, tinker on cars and home improvement projects, go fishing with my twin brother, and enjoy an occasional cigar and Old Fashioned. 𝗖𝗼𝗻𝗻𝗲𝗰𝘁 𝘄𝗶𝘁𝗵 𝗺𝗲!I'm passionate about fostering deep customer relationships and building success through strategic value creation. I'm always interested in connecting with other customer success professionals and learning about new trends in the industry. Feel free to send me an invitation to connect!

Listed skills include Management, Sales Management, Strategic Planning, Marketing Strategy, and 46 others.