Vince Giunta Email & Phone Number

36 Lombard, Toronto

Technical Lead, Toronto Service Desk October 2015 - PresentSystems Consultant October 2014 - October 2015To provide 1st level support for all IT and communications systems in use within the Toronto Service Desk. Assist in daily and monthly leadership tasks as well as training, quality assurance and customer satisfaction. - Deep knowledge of client specific.

Toronto, Ontario

• Managed the service request queue efficiently, reducing the number of aged requests significantly
• Communicated with management and other employees on a daily basis through phone calls and emails in order to receive approval, gain clarification or to provide updates
• Documented I.T. support team’s procedures in order to ensure consistency throughout each process and for new employees to have working manuals
• Created multiple reports in Excel as well as PowerPoint presentations to showcase the ongoing trends for each I.T. support process
• Designed I.T. support team pamphlet to help communicate the role of each process to employees across the organization
• Created time-off schedules to better manage employees sick days, vacations and training

• Organized, assemble and ship monthly promotional materials ensuring timely and accurate delivery
• Assisted in monthly billing to hundreds of members across Canada
• Prepared bank deposits and required account reconciliation for accurate bookkeeping
• Participated in administrative duties when necessary