Vince Hillier Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

I quickly transitioned into an intermediate system administrator at Tucows. During my time in this role, I was instrumental in the success of our services. Accomplishments outlined below:• Designed and architected squid based caching proxy for our blogging platform. Increased performance and capacity by 3.5x.• Collaborated with system architect team to develop and implement in-house mail abuse platform. Spam / Virus solution with real-time dashboard analytics per customer.• Worked with developers to implement new mail clusters and associated migrations.• Led upgrade and migration of various services to a new load balancer.

Toronto, Canada Area

As a junior system administrator, I was able to apply my skill set and systems knowledge to serve our customers better. My responsibilities included:• Tape management to ensure business continuity.• Colocation management and deployment.• Linux server setup and configuration including raid, LVM, and services such as Apache, Exim, Postfix, Bind, PowerDNS, MySQL, etc.• Service checks via Nagios and custom monitoring suite.• Participated in on-call rotation handling service impacting issues when they occurred.

Toronto, Canada Area

Provide support to Tucows' network of resellers for the OpenSRS registrar platform, second largest reseller platform in the world.• Demonstrated in-depth knowledge of internet services and their underlying protocols such as DNS, Email, Domain Names, Blogging, and SSL Certificates.• Answer phone calls and handle support tickets related to our services and platform.• Interface with various registries to resolve customer issues.• Provide implementation support for our Perl based client code. This library allowed resellers to connect and interact with our APIs.• Work with other departments to bring customer concerns to a speedy resolution.