Vince Lienemann Email & Phone Number

Atlanta, Georgia, United States

Managing a pending of litigated and non-litigated Commercial Automobile Liability, Non-Trucking Liability and Contingent Automobile liability files in a multistate area. Coverage analysis, litigation management, resolution of exposures and reporting of loss exposures to the various programs handled within stated guidelines. Pursuit of Subrogation against Third Party Carriers and Uninsured Parties for recovery of claims payments. Attend mediations and selection of new defense counsel.

Woodstock, Georgia, United States

Working with contractors to provide product and services in store and via delivery to support their business. Delivery coordinator for contractor services, resolution of damaged or undelivered product. In store customer support for product inventory, backend operations and customer experience satisfaction.

Marietta, Ga

Oversight and direct handling of litigation claims along with direction of a small team in their handling of claims with attorney involvement in a multi-state program. Development of employees to achieve organizational goals and objectives. Review and selection of new defense counsel and outside vendors to improve litigation and investigative outcomes. Respond to external private and governing inquiries and implementation of correction plans to comply with Department of Insurance reviews. Vendor selection and oversight in the areas of recovery and investigation support

Greater Atlanta Area

As a Litigation Adjuster, I connected with customers to deliver on the contract and provide guidance during the litigation process. I resolved simple and complex multi-state litigated files by providing direction to staff and retained counsel, negotiating directly with plaintiff attorneys, as well as attending mediations and trials. I also provided guidance and mentoring to other employees on delivery of customer initiatives and processes

Greater Atlanta Area

Oversight and direction claims adjusters and claim processors covering multi-state locations. Implementation of company and branch procedures to meet stated goals and objectives. Individual, team and department level training provided and Medicare compliance leader.

Greater Atlanta Area

In support of the management team, I completed reviews and audits of the adjuster's metrics and provided a analysis of their performance, along with a detailed plan for improvement. In conjunction with the management team, set department objectives and implemented plans to attain them.

Greater Atlanta Area

In various personal and commercial line adjuster roles, I connected with customers to deliver on the contract and provide guidance throughout the claim process.

Marietta

Direction and oversight of a telephonic based claims team focused on investigation and resolution of assigned workload in a multi-state jurisdiction. Establishing processes, forms and procedures in order to meet stated company performance and customer service goals in a cost effective manner. Foster a positive claim experience for our customers and respond directly to any issues of service. Direction of defense counsel and outside vendors to facilitate claim resolution within stated budgetary goals. Hiring, training and development of staff to meet the stated performance goals of the individual, unit and organization.

Greater Atlanta Area

Started with the organization as the Claim Manager to establish a Third Party Administration in support of a Managing General Agency, selling specialty automobile coverage in a multi state area. Creation of Best Practices, all claims department procedures and processes, vendor and defense counsel selection. Direction of programmers for claim system enhancements to achieve efficiencies through automation. Hiring and training of staff to assume handling of all related functions while transitioning into the duties of the General Manager of the business unit. Facilities management, budgeting, forecasting and profit and loss responsibility of the business unit, while continued direct oversight of the processes and supporting staff.