Vince Luke Email & Phone Number

Dallas, TX, US

Dallas, Texas, United States

Dallas, Texas, United States

Dallas, Texas, United States

Dallas, Texas, United States

Dallas/Fort Worth Area

Dallas/Fort Worth Area

Macon GA

• Gather and review business requirements for proposed projects in the Claims Department.
• Design and execute comprehensive test scenarios, bringing validation to modifications in existing systems and ensuring that procedures yield targeted results.
• Collaborate with IT team in systems design, exchange of information capital, testing and implementation, post-implementation monitoring, and providing continuous support resources to the Claims Department.
• Leverage analytical problem-solving skills in benchmarking results and developing end to end strategic initiatives to close all identified gaps.

Macon GA

• Managed eight direct reports and 40 indirect reports, leading various elements of claims business unit to include process evaluation and change management, auditing, and human capital development.
• Ensured efficient processing and proper handling of claims, from initial notice through closure.
• Developed strategic initiatives for Department regarding resource allocation, expense reduction, and service goals.

Moultrie, Georgia Area

• Project leadership and defined expertise in the areas of new technology implementation and program testing.
• Actualized methodology and process to deliver outstanding record of success in winning settlements and reducing claims payout to acceptable and just amounts.
• Ensured quick turnaround times, customer satisfaction and accurate disposition of property and casualty claims.
• Received recognition as the “Claims Handler of the Year” for six years.

Albany, Georgia Area

• Lifecycle complex claims process oversight, beginning with the investigation stages through the negotiation and settlement phases.
• Controlled costs and managed caseload to meet service, productivity and service standards.