CUSTOMER CONSULTING | BUSINESS INTELLIGENCE | PRE-SALES SUPPORT | SALES OPERATIONS I am a results-driven professional with 15+ years of success in customer consulting, business analytic/metrics, pre-sales support and sales operations moving business forward through the merging of people, processes, and technology.My background includes successful experience executing forward-thinking solutions that support multi billion-dollar organizations and deliver multi million-dollar revenue growth.I am particularly strong in converting business/technology road maps into high-performance programs and projects across eCommerce, manufacturing, operations, distribution, and sales/marketing functions in healthcare, telecommunications, consumer goods, computer hardware, government and financial services industries.Equally strong in identifying, developing, and implementing innovations that enhance staff performance, deliver critical metrics, improve cost/time efficiency, and meet client expectations.For example, as Sales Management Adviser at IBM, I enabled a global sales team to surpass annual revenue targets and generated as much as $5M in incremental monthly sales by introducing innovations including sales metric tools, re-engineered processes, and an offshore team in India.In my current role as a Consultant, I manage and drive Customer problems into implementable solutions where I just transitioned from Salesforce Worldwide Administrator leader supporting more than 3,000 IBM/Lenovo sales representatives and managers who cover the Americas, Europe, the Middle East, China, and Asia Pacific.MY EXPERTISE INCLUDES:* Business Analysis * Cloud Computing * Global Consultancy/Leadership* Data Mining/Modeling * Process Efficiency * Productivity Improvements * Contract Negotiation * Project Management* Offshore Team Management * Salesforce * Client Acquisition/Retention * Key Metrics * Software Design/Integration * Compliance/Risk* Train the Trainer